Luke Sommers
Grandville,MI
Summary
Driven by a results-focused approach, I honed my problem-solving skills and Excel functions at National Nail Corporation, enhancing data management processes. My tenure at Maple Hill Golf refined my customer service and sales abilities, achieving significant improvements in client satisfaction and operational efficiency. Productive Data Entry Operator adept in managing databases and ensuring continuous accuracy. Well-versed in PIM, and warehouse management systems. Demonstrated success in quickly identifying and correcting discrepancies in all data fields.
Overview
4
4
years of professional experience
Work History
Business Technology Intern
National Nail Corporation
09.2023 - Current
- Assisted with the development of a PIM system (Product Information Management) to fulfill program completion requirements.
- Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
Golf Course Attendant
Maple Hill Golf
04.2020 - Current
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
- Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
Sales Associate
Maple Hill Golf
04.2020 - 09.2023
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Junior Golf Coach
Maple Hill Golf
04.2020 - 08.2023
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Created and implemented innovative strategies to engage kids in coaching sessions.
Education
BBA - Finance
Grand Valley State University
Allendale, MI04.2026
No Degree - Pre-Finance
Grand Rapids Community College
Grand Rapids, MI12.2024
High School Diploma -
Grandville High School
Grandville, MI05.2023
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Accuracy and Attention to Detail
- Self-Motivation and Initiative
- Written Communication Proficiency
- Excel Functions
- Customer Service
- Data Cleaning
- Listening Skills
- Multi-tasking strength
- Excellent people skills
Timeline
Business Technology Intern
National Nail Corporation
09.2023 - Current
Golf Course Attendant
Maple Hill Golf
04.2020 - Current
Sales Associate
Maple Hill Golf
04.2020 - 09.2023
Junior Golf Coach
Maple Hill Golf
04.2020 - 08.2023
BBA - Finance
Grand Valley State University
No Degree - Pre-Finance
Grand Rapids Community College
High School Diploma -
Grandville High School
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