Luke Totty
Charlotte,NC
Summary
I am a Roanoke, Virginia native that has moved to Charlotte, North Carolina for almost half a year now. Skilled in goal setting and cold calling I look for what the goal or motive is and I complete it.
Overview
4
4
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
09.2025 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Coordinated transportation logistics, optimizing routes for timely delivery.
- Monitored shipment statuses, resolving issues promptly to minimize delays.
- Analyzed market trends to provide clients with tailored logistics solutions.
Account Manager
Midland Credit Management
03.2024 - Current
- Developed experience in debt collections out of a call center.
- Worked daily helping consumers resolve their past due obligations and gain financial freedom once again.
- Surpassed monthly quotas by helping sales negotiating with clients
- It is a high stress environment and can work well under pressure and have learned good communication skills.
Customer Service/Golf operations
Roanoke Country Club
10.2021 - 06.2023
- Coordinated to make sure members had everything they needed for a good experience
- Demonstrated teamwork with other workers to make sure the club was up to standard.
- Helped aid in local and charity tournaments
Education
Roanoke College
12.2021
Skills
- Communication and leadership skills have been crucial during my time at Midland Credit Management and Total Quality Logistics
- Always lending a hand out to newer people in the company if they are having trouble and think outside of the box to find resolutions
- Good at thinking on my feet in a manner if everything is not free flowing and find the solution
- Time management has also been a key factor into making sure things are done in a timely manner and correctly
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
09.2025 - Current
Account Manager
Midland Credit Management
03.2024 - Current
Customer Service/Golf operations
Roanoke Country Club
10.2021 - 06.2023
Roanoke College