Luke Walker
Lubbock,TX
Summary
A leader with a catalyst for growth, igniting the creation of boundless possibilities by being the spark that inspires transformation. Passionate about people development, enhancing guest experiences, and delivering financial results through strategic leadership, innovation, and a culture of accountability. Committed to advancing Panda’s mission by empowering leaders and driving operational excellence.
Overview
13
13
years of professional experience
Work History
Area Coach of Operations 1
Panda Express
08.2024 - Current
- Built high-preforming team through hands-on leadership, talent development, and strong culture.
- Promoted a guest-first culture by coaching teams on hospitality, speed of service, and accuracy.
- Built strong community partnerships and brand presence through local outreach, fundraising, and Panda Cares initiatives.
Training Leader
Panda Express
08.2023 - 08.2024
- Coordinate training for new hires about company policies, requirements and performance strategies.
- Recruit, train, and mentor new team members.
- Evaluated training needs to improve training quality.
General Manager
Panda Express
05.2022 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
District Manager
Pizza Hut
06.2017 - 05.2022
- Coordinated with other district managers to actualize performance improvement strategies.
- Supervised 36 locations in two states to enforce high-quality standards of operation.
- Held meetings with director to identify techniques to overcome sales obstacles.
Support Mgr
Walmart
08.2012 - 06.2017
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Provided technical support to customers and providing solutions.
Education
Associate of Arts in Business Administration -
Southern New Hampshire University
Hooksett, NH2012
Skills
- Cultivates Innovation
- Being resilient
- Attracts and Develops Talent
- Adaptable/Flexible
Timeline
Area Coach of Operations 1
Panda Express
08.2024 - Current
Training Leader
Panda Express
08.2023 - 08.2024
General Manager
Panda Express
05.2022 - 08.2023
District Manager
Pizza Hut
06.2017 - 05.2022
Support Mgr
Walmart
08.2012 - 06.2017
Associate of Arts in Business Administration -
Southern New Hampshire University
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