Luke Williamson
Feasterville-Trevose
Summary
Dedicated Assistant Account Manager with a strong focus on enhancing client satisfaction through effective problem resolution and timely communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Account Manager
Rue Insurance
Hamilton, NJ
04.2018 - Current
- Facilitated client account operations to enhance satisfaction by delivering timely communication and responsive support.
- Nurtured strong connections with clients to promote long-term loyalty and retention.
- Analyzed client feedback to identify areas for service improvement and implement solutions.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Anticipated clients' needs by staying in touch on regular basis.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Managed client accounts, ensuring satisfaction through timely communication and support.
Mortgage Customer Service Representative
Cenlar FSB
West Trenton, NJ
01.2015 - 04.2018
- Managed customer inquiries regarding mortgage accounts, ensuring accurate and timely resolutions.
- Provided detailed product information to clients, enhancing understanding of mortgage options.
- Collaborated with cross-functional teams to streamline customer service operations and improve client satisfaction.
- Ensured accuracy in data entry tasks, minimizing errors that could result in costly delays or misinformation within the mortgage process.
- Assisted clients in navigating online platforms for easy access to account information.
- Promoted positive brand image by delivering an exceptional customer service experience through active listening, problem-solving skills, and genuine care for client needs.
Education
Bucks County Community College
Newtown, PAHigh School Diploma -
Holy Spirit HS
Absecon, NJ06-1988
Skills
- Accounts receivable
- Experienced in Microsoft Word
- Cross-functional teamwork
- Collaborative teamwork
- Effective problem resolution
- Organizational time strategies
- Attention to detail
- Problem-solving abilities
- Skilled in prioritizing concurrent responsibilities
- Dependable performance
- Excellent communication
- Customer satisfaction
- Organizational skills
- Effective team participation
- Accounts payable
- Accounts payable processing
Certification
- Licensed Property/Casualty
Timeline
Assistant Account Manager
Rue Insurance
04.2018 - Current
Mortgage Customer Service Representative
Cenlar FSB
01.2015 - 04.2018
Bucks County Community College
High School Diploma -
Holy Spirit HS