Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Argue

Tulsa ,OK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Telemarketer

The Ideal Match
San Diego , CA
10.2014 - 03.2015
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Call Center Customer Service Representative

Mugler.com
Tulsa Remote, OK
08.2011 - 10.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.

Owner/Operator

Edible Arrangements
Tulsa , OK
04.2005 - 08.2011
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Tulsa Union
Tulsa OK
05.1984

Skills

  • Service Descriptions
  • Active Listening
  • Remote Access Call Center Software
  • Customer Engagement
  • Attention to Detail
  • Marketing Strategies
  • Outbound Calling
  • Time Management
  • Customer Service

Timeline

Telemarketer

The Ideal Match
10.2014 - 03.2015

Call Center Customer Service Representative

Mugler.com
08.2011 - 10.2014

Owner/Operator

Edible Arrangements
04.2005 - 08.2011

High School Diploma -

Tulsa Union
Katrina Argue