Luke A. Cleveland
Weston,WI
Summary
Experienced Senior Underwriter with over a decade in the field, possessing a deep understanding of company procedures and earning top ratings for call audits.
Overview
18
18
years of professional experience
Work History
Senior Underwriter
Foundation Finance Company LLC
06.2019 - Current
- Assess and evaluate credit reports and financial documents to identify potential risks and make informed lending decisions while following company policy and procedures
- Minimize losses by identifying potential risks in the early stages of the loan application process with research and experience
- Provide exceptional customer service throughout the loan origination process, addressing inquiries and concerns promptly
- Provide support to underwriters with lower authority levels by rendering decisions on loans and offering additional assistance as required
- Assumed the role of shift lead during late nights and weekends
- Effectively handle emotionally challenging customers by employing empathy and active listening techniques
- Ensure accuracy of work in a timely efficient manner
- Maintain open dialogues with team members and management, continually seeking ways to enhance our processes
- Review accounts using current market knowledge, with a strategic focus on sustaining a profitable business segment for our company
Credit Underwriter Analyst / Analyst II
Foundation Finance Company LLC
08.2013 - 06.2019
- Processed called in and emailed credit applications and provided recommended decisions based credit reports and financial data
- Handled incoming calls for multiple departments while keeping an open line of communication
- Assisted dealers with generating and reviewing loan documents and stipulations
- Performed final verification process with new customers
- Delivered valuable support to all departments by managing current and past due payments while delivering exceptional customer service
- Conducted comprehensive training for new employees across multiple departments, elevating their knowledge and skills to drive enhanced team performance
Sales Consultant
OfficeMax
07.2006 - 07.2013
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations
- Advised customers and businesses on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Established a proven track record of cultivating strong rapport and fostering meaningful relationships with customers, consistently engaging on a first-name basis to enhance customer satisfaction and loyalty
- Responded to telephone and in-person requests for information
- Maximized customer retention by resolving issues quickly
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Education
Bachelor of Science - Business, Management, Marketing
Western Governors University
Salt Lake City, UT2017
Associate of Science - Marketing
Northcentral Technical College
Wausau, WI2011
Skills
- Customer Service
- Attention to Detail
- Decision Making
- Analytical Reasoning
- Problem Solving
- Verbal and Written Communication
- Adaptability
- Conflict Resolution
Timeline
Senior Underwriter
Foundation Finance Company LLC
06.2019 - Current
Credit Underwriter Analyst / Analyst II
Foundation Finance Company LLC
08.2013 - 06.2019
Sales Consultant
OfficeMax
07.2006 - 07.2013
Bachelor of Science - Business, Management, Marketing
Western Governors University
Associate of Science - Marketing
Northcentral Technical College
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