I am a Daily painter and I run my own art business from my home in Wendell NC I am an oil painter and my techniques are traditional I also enjoy reading, writing, watching sports and Jeopardy, and paying various things like golf, badminton, chess, sudoku and ping pong
Luke Marion
Wendell,NC - North Carolina
Summary
Dynamic and engaging Bartender with a proven track record of enhancing customer satisfaction through exceptional service and high-quality cocktail crafting, notably at Falls Local. Adept at fostering loyalty and teamwork, I excel in fast-paced environments, leveraging strong multitasking and clear communication skills. My mixology expertise and outgoing personality have consistently developed a loyal clientele, contributing to a positive and memorable guest experience.
Overview
9
9
years of professional experience
Work History
Bartender
Falls Local
Wendell NC
10.2024 - Current
- Serves high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributes to a positive work environment through effective teamwork and communication with colleagues..
- Develops loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Adapts to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender
Parkside Restaurant
Wendell, NC
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Server, Bartender
Lakeside Restaurant, NC State Alumni Center
Raleigh, NC
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Back Wait, Server, Bartender
Mandolin in Raleigh
Raleigh NC
03.2016 - 03.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed Bartending and customer Service skills over a long period of time and managed stressful situations.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Philosophy, History
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2010
High School Diploma -
Westchester Country Day School
High Point, NC05-2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Beverage preparation
- Drink preparation techniques
- Classic cocktails
- Food running
- Changing beer kegs
- Creative mixology
- Food preparation
- Garnishing drinks
- Preparing garnishes
- Elegant food plating
- Recipe and menu memorization
- Anticipating guest needs
- Mixology
- Craft cocktail preparation
- Bar equipment use
- Fast learner
- Honest and dependable
- Hospitality and guest service
- Calm and composed
- Good conversationalist
- Issue resolution
- Bussing and serving
Websites
Interests
Timeline
Bartender
Falls Local
10.2024 - Current
Bartender
Parkside Restaurant
03.2024 - Current
Server, Bartender
Lakeside Restaurant, NC State Alumni Center
03.2024 - Current
Back Wait, Server, Bartender
Mandolin in Raleigh
03.2016 - 03.2024
Bachelor of Arts - Philosophy, History
University of North Carolina At Chapel Hill
High School Diploma -
Westchester Country Day School