Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luksana (Jackie) Khongdamnern

Centreville,VA

Summary

Dynamic leader with proven success by past experience excelling in staff management and strategic planning. Spearheaded brand growth and team development, achieving significant customer loyalty and operational efficiency. Skilled in fostering collaboration and driving business development with a customer-oriented focus.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
06.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Barista

Starbucks
12.2023 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Entrepreneur

J&N Eatery
12.2019 - 06.2022
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Successfully navigated challenging economic conditions of COVID-19 by adapting business strategies quickly in response to changing market dynamics.
  • Implemented employee training programs, improving team skills to deliver the most productive results on each events.

Restaurant Owner

Indy Sushi & Hotpot
03.2018 - 12.2019
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.

Marketing and Operations Executive

Pongsak Clinic LLC
02.2013 - 07.2018
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Drove team engagement to achieve aggressive company targets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

MBA -

Washington University of Virginia
Annandale, VA
05-2020

Master of Arts - Marketing

Portsmouth University
Portsmouth, United Kingdom
12-2014

Master of Arts - Economics

State University of New York At Albany
Albany, NY
05-2012

Skills

  • Staff Management
  • Customer-Oriented
  • Workplace Safety
  • Operations Management
  • Strategic Planning
  • Business Development
  • Team Leadership
  • Sales and Upselling

Certification

ServSafe Certification

Timeline

Shift Supervisor

Starbucks
06.2024 - Current

Barista

Starbucks
12.2023 - 06.2024

Entrepreneur

J&N Eatery
12.2019 - 06.2022

Restaurant Owner

Indy Sushi & Hotpot
03.2018 - 12.2019

Marketing and Operations Executive

Pongsak Clinic LLC
02.2013 - 07.2018

MBA -

Washington University of Virginia

Master of Arts - Marketing

Portsmouth University

Master of Arts - Economics

State University of New York At Albany

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Luksana (Jackie) Khongdamnern