Lula Lewis

Dynamic Customer Service Specialist and Data Analyst with a proven track record at Amazon, excelling in high-pressure environments. Expert in payment processing and customer de-escalation, consistently resolving complex issues while maintaining meticulous financial records. Adept at leveraging advanced Excel skills to enhance data accuracy and reporting efficiency.

• AWS Training and Certification, AWS Virtual, 01/01/20, Present
• Data Engineering Program, Udacity.com, 01/01/20, Present
• Programming & Database Management, Maricopa Community College, 01/01/13, 01/01/19
• Business & Accounting Foundation, Morrison University & Truckee Meadow CC, 01/01/04, 01/01/05
• Associate Degree in Computerized Business Management, Career College of Northern Nevada, 01/01/94, 01/01/96

• 20+ years of customer service experience in high-volume, fast-paced environments
• Expert-level cash handling and financial transaction processing skills
• Proven ability to work independently while managing multiple customer service functions
• Strong track record of meeting and exceeding performance metrics and call handling standards
• Flexible and adaptable to new policies, procedures, and technology implementations
• Advanced computer skills including database management and Microsoft Office Suite
• Excellent oral and written communication abilities
• Available to work 7:00 a.m. to 6:00 p.m., Monday through Thursday schedule

High-volume phone and counter customer service, Account setup, maintenance, and termination, Payment processing and cash handling, Billing inquiry resolution and adjustments, Customer de-escalation and problem solving, Multi-tasking in demanding environments, Database management and customer information systems, Advanced Excel (pivot tables, formulas, reporting), 10-key by touch with high accuracy, Typing speed: 50+ WPM, Microsoft Office Suite proficiency, Financial transaction processing and reconciliation, Cash receipting and reconciliation procedures, Account billing and payment processing, Record keeping and file management, Financial reporting and compliance, Data entry and accuracy verification

• Extensive experience with customer information systems and database management
• Proven ability to learn new software and adapt to technology changes quickly
• Strong mathematical computation skills for billing calculations and adjustments
• Experience coordinating services between multiple departments and service providers
• Demonstrated ability to maintain confidentiality and handle sensitive customer information