LULA Lumpkin
Birmingham,AL
Summary
Compassionate Intake Worker experienced in social services, healthcare, and crisis intervention. Assessed client needs and coordinated support services to significantly impact individuals and families in challenging situations. Delivered effective communication and problem-solving while adapting to high-stress environments.
Overview
26
26
years of post-secondary education
7
7
years of professional experience
Work History
Intake Worker
State of Alabama
Birmingham, AL
12.2023 - 12.2025
- Conducted initial assessments for clients seeking state assistance programs.
- Gathered and documented client information to ensure accurate service delivery.
- Collaborated with social workers to address client needs effectively.
- Assisted clients in completing applications for Child Support.
Claims Adjuster
Kemper Insurance
Birmingham, AL
03.2021 - 03.2023
- Evaluated insurance claims to determine coverage and liability.
- Reviewed medical reports and estimates to assess claim validity.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
Financial Relationship Consultant Team Lead
Regions Bank,
Birmingham, AL
01.2019 - 11.2019
- Established strong financial relationships with clients to understand their needs.
- Analyzed customer accounts to recommend suitable banking products and services.
- Collaborated with team members to ensure seamless customer service experiences.
- Educated clients on digital banking tools and resources for convenience.
- Facilitated client meetings to discuss financial goals and strategies.
Education
Bachelor of Science - Psychology
University of Alabama in Birmingham
Birmingham , AL 08.1995 - 12.2021
Skills
- Client evaluation
- Application assistance
- Case coordination
- Client engagement
- Team leadership
- Employee training
- Recruitment
- Payroll management
- Retail management
- Business planning
- Workplace relations
Timeline
Intake Worker
State of Alabama
12.2023 - 12.2025
Claims Adjuster
Kemper Insurance
03.2021 - 03.2023
Financial Relationship Consultant Team Lead
Regions Bank,
01.2019 - 11.2019
Bachelor of Science - Psychology
University of Alabama in Birmingham
08.1995 - 12.2021