Lula Tillman
Los Angeles,CA
Summary
Dynamic customer service professional with a proven track record, excelling in safety compliance and problem-solving. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Skilled in multitasking and organization, consistently delivering timely and accurate service while fostering positive client relationships.
Overview
13
13
years of professional experience
Work History
Independent Contractor / Side Gigs
Instacart / Uber / Amazon Flex
03.2020 - Current
- Provided exceptional customer service throughout COVID-19 period while ensuring safety protocols.
- Maintained continuous communication with clients to provide regular progress updates.
- Applied innovative problem-solving strategies to overcome unforeseen project challenges.
Delivery Driver
Amazon
08.2021 - 04.2025
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Representative
Unique Bathworks Llc
08.2019 - 02.2020
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced overall user experience by aiding in website navigation and order processing.
- Boosted sales success by implementing strategic upselling.
- Temporary position
Airline Ticket Agent
Hallmark Aviation / Virgin Australia
06.2016 - 08.2018
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Directed passengers to correct airport terminal locations.
Sales Floor Associate
Nordstrom Rack
09.2013 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Seasonal Position
Customer Service Cashier
Whole Food Market
08.2012 - 02.2013
- Greeted customers, processed orders, and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer satisfaction.
Education
High School Diploma -
Canoga Park High School
Canoga Park, CAAssociate Of Science - Diagnostic Medical Synographer
PCI Vocational Colleges
Cerritos, CA06.2017
Skills
- Safety compliance
- Problem-solving
- Critical thinking
- Multitasking and organization
- Excellent communication
- Teamwork
Timeline
Delivery Driver
Amazon
08.2021 - 04.2025
Independent Contractor / Side Gigs
Instacart / Uber / Amazon Flex
03.2020 - Current
Customer Service Representative
Unique Bathworks Llc
08.2019 - 02.2020
Airline Ticket Agent
Hallmark Aviation / Virgin Australia
06.2016 - 08.2018
Sales Floor Associate
Nordstrom Rack
09.2013 - 02.2014
Customer Service Cashier
Whole Food Market
08.2012 - 02.2013
High School Diploma -
Canoga Park High School
Associate Of Science - Diagnostic Medical Synographer
PCI Vocational Colleges
Similar Profiles
Stacy ChristofersonStacy Christoferson
Independent Contractor Delivery Driver at Walmart, Instacart, Amazon Flex, UberIndependent Contractor Delivery Driver at Walmart, Instacart, Amazon Flex, Uber
Luis Fonseca JrLuis Fonseca Jr
Driver at Uber, Instacart, Amazon Flex, VehoDriver at Uber, Instacart, Amazon Flex, Veho
Marisa RayMarisa Ray
Delivery Driver at Uber Drivers, Shipt, DoorDash, Amazon Flex, Roadie, Point Pickup, InstacartDelivery Driver at Uber Drivers, Shipt, DoorDash, Amazon Flex, Roadie, Point Pickup, Instacart
Lesley OjedaLesley Ojeda
Beauty Advisor at SephoraBeauty Advisor at Sephora
Sam SackettSam Sackett
Bartender at EMS Vending/SoFi StadiumBartender at EMS Vending/SoFi Stadium