Luladye Zewdu
Silver Spring,MD
Summary
UX/UI designer with a strong foundation in customer service, blending the art of user experience with a customer-centric approach. Proficient in creating intuitive and visually appealing digital interfaces that enhance user engagement and satisfaction. Adept at leveraging my unique skill set to craft designs that not only look great but also prioritize the end user's needs and preferences.
Overview
6
6
years of professional experience
Work History
Sub Contractor
Pentagon
08.2022 - Current
- In my position as a subcontractor representing Metro, I've been entrusted with the critical responsibility of ensuring satisfaction of Metro's customers, speaking to more than 500 patrons a day.
- This involves not only resolving immediate concerns but also actively seeking opportunities to enhance guest experience
- My outreach efforts have allowed me to engage with the community by providing a wide range of information, assistance, and support to passengers and patrons, making their Metro experience as smooth and enjoyable as possible.
Assistant Manager of Operations
Fresh Express
06.2017 - Current
- With six years of dedicated service at Fresh Express, I have consistently excelled in my role as an Assistant Manager.
- I have consistently provided exceptional customer service by greeting and assisting customers with a friendly demeanor
- Beyond my front-end responsibilities, I have played a vital role in maintaining inventory accuracy, and handling daily spreadsheets, ensuring that the café operates smoothly
- My reliability extends to handling bank deposits weekly, showcasing a high level of organizational and financial acumen, all of which contribute to the overall efficiency of the café.
Education
UX/UI Design -
The George Washington University
Washington, DC11.2023
A.A General Studies in STEM Chemistry -
Montgomery College
Gaithersburg, MD12.2020
High School Diploma -
Springbrook High School
Silver Spring, MD06.2020
Skills
- UX Research
- UX Design
- Wireframing
- Interactive Prototyping
- Design Thinking
- Usability Testing
- Team Leadership
Languages
English
English
English
Tools
- Figma
-Miro
- GitHub
-Trello
-Google Docs
-Google Sheets
- HTML & CSS
-Excel
Soft Skills
- Critical Thinking
-Collaborative
- Customer Service
Timeline
Sub Contractor
Pentagon
08.2022 - Current
Assistant Manager of Operations
Fresh Express
06.2017 - Current
UX/UI Design -
The George Washington University
A.A General Studies in STEM Chemistry -
Montgomery College
High School Diploma -
Springbrook High School
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