Luljeta Bytyqi
FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Coordinator
WELLS FARGO BANK
Coral Springs, Florida
01.2016 - Current
- Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
- Identify counterfeit currency.
- Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
- Cross-sell bank products and services.
- Refer customers to the proper department for issues that cannot be resolved at the teller line, money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds and sell.
- Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Ensure teller station is properly supplied.Order cash for the branch base on branch needs ,load the atm with cash.
- Receive shipment for the branch.
Merchant Service
RANDSTAD
Coral Springs, USA
10.2013 - 12.2015
- Helped Merchants services for Bank of America over the phone with payments and daily inventory closed batches, also helped with refund, tips adjustment process payments etc.
- Making sure the Merchants (Owners) getting pay when closing the sales.
Desktop Technician
SUPPORT SPACE
San Francisco, USA
11.2011 - 09.2013
- Provide Help desk support, by phone for variety of departments specific applications such as Windows, Microsoft Office, Internet Explorer, Google Chrome etc.
- Troubleshoots any Software Problems with Desktop PCs, routers and miscellaneous.
- Performed Virus removal session remotely, printer installation.
- Making sure Customer paid for service before transferring to me to get help over the phone.
- Help with computer problems fix the issue.
Education
Accounting
Skills
- Customer service
- Cross-selling strategies
- Fraud detection
- Banking operations
- Payment processing
- Merchant services support
- Technical support
- Team leadership
- Problem solving
- Attention to detail
- Conflict resolution
- Banking software
Timeline
Coordinator
WELLS FARGO BANK
01.2016 - Current
Merchant Service
RANDSTAD
10.2013 - 12.2015
Desktop Technician
SUPPORT SPACE
11.2011 - 09.2013
Accounting