Lulu Bushman
New York
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server/Counter Server
Friedmans West End
02.2024 - Current
- Served in a high volume restaurant.
- Prepared drinks, and have a vast knowledge of espresso machines and a variety of coffee drinks.
- Trained new staff on menu offerings and service protocols to maintain quality standards.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Cocktail Server
Society Billiards and Bar
09.2023 - 02.2024
- Served in a fast-paced, high-volume billiards bar
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Server
Jin Ramen (Hamilton Heights)
09.2022 - 09.2023
- Provided exceptional customer service in fast-paced dining environment.
- Expanded on food running experience and menu knowledge organized stock.
- Assisted in inventory and stock management to support operational efficiency.
Server/Bartender/Host
University Roadhouse
05.2021 - 07.2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Implemented efficient workflow processes that improved service speed during peak hours.
Barista
Detroit Bubble Tea
03.2019 - 08.2019
- Prepared and served high-quality bubble tea beverages to customer specifications.
- Operated espresso machines and blenders with precision to ensure consistency in drink quality.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Bachelor of Fine Arts - Musical Theatre
Western Michigan University
Kalamazoo, MI04-2022
Skills
- Serving experience
- Bartending experience
- Food running experience
- Hosting experience
- Strong work ethic
- Memory retention
- High volume dining
- Menu memorization
Timeline
Server/Counter Server
Friedmans West End
02.2024 - Current
Cocktail Server
Society Billiards and Bar
09.2023 - 02.2024
Server
Jin Ramen (Hamilton Heights)
09.2022 - 09.2023
Server/Bartender/Host
University Roadhouse
05.2021 - 07.2022
Barista
Detroit Bubble Tea
03.2019 - 08.2019
Bachelor of Fine Arts - Musical Theatre
Western Michigan University