Lulu O'Rourke-Chisholm
New York
Summary
Waitress and Barista with a solid foundation in customer service, leveraging 4 years of experience in customer service to enhance guest satisfaction. Self-directed and energetic, with superior performance in both autonomous and collaborative environments. Dedicated to delivering and maintaining high standards of customer service, including safety in all environments.
Overview
4
4
years of professional experience
Work History
Wine & Spirits Sales Associate
Wine Time
Warwick
06.2025 - 01.2026
- Guided customers in product selection and offered tailored wine recommendations.
- Oversaw inventory levels and arranged stock to enhance customer shopping experience.
- Executed customer transactions with accuracy and speed at the register.
Waitress/Barista
Animo!
New York
03.2025 - 05.2025
- Delivered exceptional customer service as a waitress, boosting guest satisfaction and creating a welcoming dining atmosphere.
- Upsold daily specials and beverages, increasing average check size and overall sales.
- Analyzed customer feedback to pinpoint service improvement areas, improving guest retention.
Waitress
Wolfies of Warwick
Warwick
11.2022 - 01.2024
- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Explained menu options, offered tailored suggestions, and efficiently took orders for food and beverages.
- Maintained composure while resolving customer issues, ensuring smooth operations during busy shifts.
Busser
Wolfies of Warwick
Warwick
08.2021 - 10.2022
- Monitored tables to address guest needs and enhance customer service experiences.
- Cleared tables promptly to support high turnover and reduce guest wait times.
- Operated cash register accurately and processed various payment methods efficiently.
Education
BBA - Advertising and Marketing Communications
Macaulay Honors College
New York, NY05-2027
HIGH SCHOOL DIPLOMA -
Warwick Valley High School
Warwick, NY06-2023
Skills
- Customer Service
- Cash Handling
- Food Service
- Coffee Preparation
- Problem Solving
- Hospitality
Timeline
Wine & Spirits Sales Associate
Wine Time
06.2025 - 01.2026
Waitress/Barista
Animo!
03.2025 - 05.2025
Waitress
Wolfies of Warwick
11.2022 - 01.2024
Busser
Wolfies of Warwick
08.2021 - 10.2022
BBA - Advertising and Marketing Communications
Macaulay Honors College
HIGH SCHOOL DIPLOMA -
Warwick Valley High School