Luma Esteves Da Rocha
Hoboken,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, and managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
House Manager/Caregiver
The Jetley Family
01.2017 - Current
- Managed schedule of outsourced services including landscaping, maid services, and all other household maintenance projects
- Coordinated family travel including hotel reservation, booking flights, itinerary creation, and all other accommodations
- Perfected time management skills by arranging and maintaining the children’s extracurricular activities
Au Pair
Jamgochian Family And Jetley Family
01.2015 - 01.2017
- Assist with schoolwork and online learning, manage household and the children’s schedules
- Kept children's areas neat and clean.
- Implemented daily routine to maintain structure and stability.
- Developed bilingual abilities through conversation and activities.
- As part of the program, attended school for English and Business Communications classes.
Administrative Assistant
Paiva, Advocacy
01.2013 - 11.2014
- Consolidated company documents into a series of formulated systems to increase productivity
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Telephone Operator
Bank Of Brazil S.A.
10.2012 - 03.2013
- Connected callers with appropriate department.
- Responded to clients with patience and positivity to establish excellent first impression.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Answers incoming phone calls, transfers calls, and takes messages when necessary.
- Follows up on minor customer issues.
Seller
TIM Celular S.A.
03.2010 - 09.2011
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Contributed to event marketing, sales and brand promotion.
Education
Bachelor - Bilingual Executive Secretariat
Universidade Estadual Do Paraná (Unespar University)
Brazil12.2013
Associate of Science - Business Administration
Essex County Community College
Newark, NJ12.2019
Bachelor of Science - Business Administration And Management
Bloomfield College of Montclair State Graduation
12.2023
Skills
- Pro-active/ Attentive/ Consistent/ Decision Maker
- Household Support
- Conversant in Portuguese
- Client Correspondence
- Store Displays
- Client Needs Assessment
- Effective Customer Communication
- Phone Call Direction
- Client Satisfaction
- Professional Communication
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
House Manager/Caregiver
The Jetley Family
01.2017 - Current
Au Pair
Jamgochian Family And Jetley Family
01.2015 - 01.2017
Administrative Assistant
Paiva, Advocacy
01.2013 - 11.2014
Telephone Operator
Bank Of Brazil S.A.
10.2012 - 03.2013
Seller
TIM Celular S.A.
03.2010 - 09.2011
Bachelor - Bilingual Executive Secretariat
Universidade Estadual Do Paraná (Unespar University)
Associate of Science - Business Administration
Essex County Community College
Bachelor of Science - Business Administration And Management
Bloomfield College of Montclair State Graduation
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