Lumi Gjeci
Ann Arbor,MI
Summary
Creative Graphic Designer with a strong foundation in Information Technology. Current studies in Graphic Design enhance the ability to merge technical expertise with innovative visual solutions. Focused on delivering clean, intentional designs that effectively communicate ideas.
Overview
8
8
years of professional experience
Work History
IT Support Analyst
Censys
Ann Arbor, Michigan
09.2024 - Current
Promoted from Intern (Sept 2024) → IC2 (Dec 2024) → IC3 February 2026
- Delivered technical support for hardware, software, and internal systems to resolve user issues promptly
- Troubleshoot complex technical issues using structured, analytical problem-solving
- Streamlined internal processes and enhanced documentation for improved efficiency and clarity
- Facilitated employee onboarding by provisioning devices, configuring accounts, and ensuring seamless technical setups
- Work closely with the Security team to align on access management, risk assessments, and compliance best practices
Medical Clinic Coordinator & Manager
Diva Clinic
Tirana, Albania
05.2020 - 09.2023
- Oversaw daily operations including scheduling and staff coordination
- Improved workflow efficiency and patient experience
- Conducted staff meetings and supported team collaboration
- Assisted in hiring, onboarding, and financial reporting
B2B Reservations Coordinator & Travel Agent
Intours
Tirana, Albania
02.2018 - 05.2020
- Coordinated corporate travel reservations and negotiated favorable contracts
- Developed customized itineraries that met client preferences and requirements
- Delivered high-quality client experiences
- Cultivated strong supplier relationships to enhance service offerings
Education
BA - Information Technology
Faculty of Natural Sciences
Tirana09-2015
Certificate - Graphic Design - In Progress
Washtenaw Community College
Ann Arbor, MISkills
Technical & Design Skills
- Adobe Creative Suite
- Typography & Layout Design
- Branding & Logotype Development
- Visual Identity Systems
- HTML & CSS
- Web Design Fundamentals
- Attention to detail & structured problem-solving
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
French
Limited
Timeline
IT Support Analyst
Censys
09.2024 - Current
Medical Clinic Coordinator & Manager
Diva Clinic
05.2020 - 09.2023
B2B Reservations Coordinator & Travel Agent
Intours
02.2018 - 05.2020
BA - Information Technology
Faculty of Natural Sciences
Certificate - Graphic Design - In Progress
Washtenaw Community College