Lumkile Ngcekwa

Los Angeles,CA

Summary

Dynamic Designated Service Professional at Harris Adult Group Home, recognized for enhancing client satisfaction through exceptional communication and relationship-building skills. Proven ability to manage high-volume workloads while demonstrating adaptability and effective problem-solving. Committed to professional growth, consistently achieving service excellence and fostering customer loyalty through personalized care.

Work History

Designated Service Professional

Harris Adult Group Home

01.2025 - Current

Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
Managed high-volume workloads while maintaining a strong focus on client satisfaction.
Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
Developed strong relationships with clients through exceptional customer service skills.
Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
Increased customer loyalty through personalized attention and genuine care for their needs.

Education

Music Performance

University of The Witwatersrand

Johannesburg South Africa

05.2011

Skills

Upselling strategies
Industry expertise
Complaint resolution
Supply management
Paperwork processing
Expense monitoring
Analytical thinking
Idea development and brainstorming
Teamwork and collaboration
Time management
Problem-solving
Problem-solving abilities
Reliability

Excellent communication
Organizational skills
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Team building
Self motivation
Interpersonal skills
Customer relationship management

Accomplishments

Certificate in Motivation and interviewing skills

First aid for adults and kids

HIPPA certified

Certified Security officer

De-escalation training and certification

Crowd control certification

Food safety certification

Timeline

Designated Service Professional

Harris Adult Group Home

01.2025 - Current

Music Performance

University of The Witwatersrand

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