Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marilunna Grimaldo

New Caney

Summary

Personable and reliable with passion for providing exceptional guest experiences and maintaining positive atmosphere. Possesses knowledge of hospitality principles and customer service techniques, along with communication and problem-solving skills. Committed to enhancing guest satisfaction and contributing to welcoming environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Extended Stay America
05.2025 - 01.2026
  • Welcome Guests and conduct check-ins and check-outs using POS systems.
  • Keep the front desk clean, attractive, and uncluttered.
  • Assisted guests with reservations, special requests, and complaints.

Customer Service Representative

7 Eleven
01.2025 - 05.2025
  • Enhanced customer satisfaction, processed 100 daily transactions.
  • Managed inventory, assisted customers with purchases.
  • Maintained cleanliness of the store and stocked shelves and organized products.

Cashier

Wingstop
08.2023 - 01.2024
  • Counted money at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Greeted customers and took their orders in a friendly and efficient way.

Customer Service Representative

Circle K
04.2023 - 08.2023
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Verified age identifications for customers purchasing alcohol or tobacco products.
  • Followed proper procedures for entering data into the computer system for sales transactions.

Cashier

El Pollo Loco
11.2022 - 04.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers, credit card machines, and other related equipment accurately.
  • Answered customer inquiries regarding menu items, prices, promotions, and special offers.

Education

Graduate -

New Caney High School
New Caney, Tx
05.2023

Skills

  • Product Knowledge, Consultative Sales, Data Entry, Typing Proficiency, Microsoft PowerPoint, Critical Thinking, Payment Processing, Microsoft Office Specialist Customer relations & satisfaction, Relationship building, Guest Service Excellence Check-in and Check-out procedures, Guest communication

Certification

Microsoft Office Certification

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Guest Service Agent

Extended Stay America
05.2025 - 01.2026

Customer Service Representative

7 Eleven
01.2025 - 05.2025

Cashier

Wingstop
08.2023 - 01.2024

Customer Service Representative

Circle K
04.2023 - 08.2023

Cashier

El Pollo Loco
11.2022 - 04.2023

Graduate -

New Caney High School