Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luna Calixte-rolle

Lauderdale Lakes,FL

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. I am well-organized in planning schedules and workflows to accomplish objectives. Luna is a hardworking and punctual professional worker in fast-paced, physically demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Full time security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.

Overview

7
7
years of professional experience

Work History

Shift Manager

Wingstop Restaurant
Coral Springs, FL
01.2023 - 11.2024
  • Developed schedules for staff members based on customer demand.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Monitored cash registers during shifts to ensure accuracy of transactions.
  • Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed routine maintenance and repair.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.

Order Fulfillment Associate

Nutranext
Sunrise, FL
08.2023 - 08.2024
  • Collaborated with sales team to facilitate special orders or rush deliveries when necessary.
  • Used handheld scanners to key in data for packages.
  • Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Pulled merchandise to fulfill orders to specification.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
  • Picked items for customer orders according to order slips or verbal instructions.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.

Cashier Assistant /Warehouse Order Picker

Burlington Coat Factory Warehouse
Sunrise, FL
05.2021 - 01.2023
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Processed returns and exchanges according to store policies.
  • Maintained work area and kept cash drawer organized.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customers' questions and provided information on store procedures or policies.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered phone calls to assist customers with questions and orders.
  • Stamped price tags on merchandise, referring to official price lists.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Pulled merchandise to fulfill orders to specification.
  • Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.

Hostess /Restaurant Server

douce restaurant bar & lounge
Miramar, FL
12.2019 - 11.2020
  • Greeted customers and provided them with menus.
  • Helped service staff handle demand by distributing food and beverages.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Took beverage orders and served drinks during peak meal times.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Spoke with patrons to drive satisfaction with food and service.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Security Officer

Wemco Security
Nassau, The Bahamas
06.2017 - 11.2019
  • Confirmed visitor identification prior to granting entry into the building.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Maintained high levels of alertness throughout shifts.
  • Checked for safety hazards and took corrective action when necessary.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Assisted with crowd control during large events held at the facility.
  • Monitored premises and recorded activity in daily officer reports.

Education

GED -

Broward College
Fort Lauderdale, FL
06-2025

Skills

  • Cash handling
  • Employee training
  • Shift leadership
  • Verbal and written communication
  • Sales strategies
  • Staff motivation
  • Shift checklists
  • Mentoring and coaching
  • Workplace safety
  • Warehouse auditing
  • Customer order fulfillment
  • Order documentation
  • Palletizing
  • Flexible schedule
  • Workplace cleanliness
  • Attention to detail
  • Dining customer service
  • Multi-line telephones
  • Impression management
  • Effective customer upselling
  • Server support
  • Reservations coordination
  • Visitor tracking
  • Premises patrol
  • FLUENT IN [LANGUAGE]
  • Emergency management
  • Staff management
  • Surveillance expertise
  • Work ethic and integrity
  • Training and onboarding
  • Order verification
  • Loyalty program promotion
  • Time management skills
  • Cash handling expertise

Timeline

Order Fulfillment Associate

Nutranext
08.2023 - 08.2024

Shift Manager

Wingstop Restaurant
01.2023 - 11.2024

Cashier Assistant /Warehouse Order Picker

Burlington Coat Factory Warehouse
05.2021 - 01.2023

Hostess /Restaurant Server

douce restaurant bar & lounge
12.2019 - 11.2020

Security Officer

Wemco Security
06.2017 - 11.2019

GED -

Broward College

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