Luna Fadlallah

• Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
• Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
• Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
• Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.

Working as a sales representative at T-Mobile is a dynamic and fast-paced experience where customer interaction and sales expertise are paramount. In this role, one engages with a diverse range of customers daily, assisting them in finding the perfect wireless solutions to meet their needs. It involves actively listening to customer requirements, providing knowledgeable recommendations on T-Mobile's products and services, and ensuring a seamless purchasing experience. Sales representatives are tasked with meeting sales targets and quotas, requiring a proactive approach to upselling and cross-selling. Additionally, proficiency in online databases such as Excel and Microsoft Word is crucial for tasks like maintaining customer records, tracking sales performance, and creating reports. Utilizing these tools efficiently streamlines administrative tasks, allowing more time to focus on delivering exceptional customer service and driving sales.

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Educated clients on current promotional offerings and products using persuasive selling tactics.