Summary
Overview
Work History
Education
Skills
Timeline
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Luna Joseph

Florence,NJ

Summary

Adept in customer service and problem-solving, I excelled at Iron Phoenix Martial Arts Dojang by enhancing customer loyalty and resolving complaints with empathy. Skilled in operating complex machinery at Multihousing Depot, I ensured quality production with safety. My proficiency in critical thinking and computer skills drove results beyond expectations, showcasing my ability to handle high-stress situations effectively. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Iron Phoenix Martial Arts Dojang
Burlington, NJ
05.2019 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Machine Operator

Multihousing Depot
Burlington, NJ
02.2018 - 04.2019
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Education

Bachelor of Science - Marine Sciences

University of Alaska Southeast
Juneau, AK
06.2027

High School Diploma -

Rowan College At Burlington County
Pemberton, NJ
09.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Conflict Resolution
  • Computer Proficiency

Timeline

Customer Service Representative

Iron Phoenix Martial Arts Dojang
05.2019 - 06.2023

Machine Operator

Multihousing Depot
02.2018 - 04.2019

Bachelor of Science - Marine Sciences

University of Alaska Southeast

High School Diploma -

Rowan College At Burlington County
Luna Joseph