Hyunji Kim

• Prepared a variety of coffee beverages using espresso machines and brewing equipment.
• Maintained cleanliness and organization of workstations and dining areas throughout shifts.
• Assisted customers by providing menu information and making beverage
• Collaborated with team members to ensure timely service during busy hours.
• Followed health and safety guidelines to maintain food safety standards.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Operated cash registers to process customer payments.
• Monitored inventory levels of supplies and restocked when necessary.
• Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
• Labeled containers of milk for use in coffee drinks according to expiration dates.
• Created promotional displays for advertising special events or promotions at the cafe.

• Greet guests with a warm and friendly attitude

• Take food and drink orders accurately and efficiently

• Make menu recommendations and answer any guest questions

• Serve meals and drinks in a timely and organized manner

• Check in with guests to make sure they’re enjoying their experience

• Handle payments and operate POS systems

• Keep tables and work areas clean and organized

•Work closely with kitchen and bar staff to ensure smooth service

•Stay calm and positive during busy shifts

•Help create a welcoming and enjoyable atmosphere for everyone

• Assisted in daily operations to ensure smooth workflow and efficiency.
• Coordinated team schedules and delegated tasks among staff members.
• Implemented training sessions for new employees on company procedures.
• Monitored inventory levels and organized stock replenishment processes.
• Collaborated with management to develop strategies for improving customer service.
• Resolved customer inquiries and complaints with effective communication skills.
• Ensuring food quality is consistently high, including taste, presentation, and packaging. The manager may also oversee food safety standards to ensure the restaurant complies with health regulations.

• Staff Management: Hiring, training, and scheduling employees. Ensuring the team delivers high-quality customer service.

• Customer Service: Addressing customer complaints and ensuring that all guests have a positive experience.

• Inventory and Ordering: Managing stock levels of food, beverages, and supplies, and ordering new stock as necessary to avoid shortages.

• Financial Management: Overseeing daily sales, controlling expenses, managing cash flow, and ensuring profitability. Preparing financial reports and budgeting.

• Compliance and Cleanliness: Ensuring health and safety regulations are followed, and that the cafe is clean, safe, and welcoming at all times.

• Marketing and Promotion: Developing strategies to attract new customers, increase repeat business, and promote specials or new menu items.

• Provide attentive, friendly, and knowledgeable service to all guests
• Present menus, explain daily specials, and answer questions about food and beverages
• Take accurate food and drink orders and enter them into the POS system
• Coordinate with kitchen and bar staff to ensure timely and correct orders
• Serve meals and drinks with proper presentation and attention to detail
• Check in with guests throughout the meal to ensure satisfaction
• Handle guest concerns or requests promptly and professionally
• Clear and reset tables efficiently while maintaining a clean dining area
• Maintain knowledge of menu items, wine pairings, and allergy protocols
• Uphold a polished appearance and professional demeanor at all times

• Delivered food promptly to guests ensuring accurate orders and presentation.
• Assisted kitchen staff by communicating special requests and modifications efficiently.
• Maintained cleanliness of dining area and ensured readiness for incoming guests.
• Coordinated with servers to prioritize food delivery based on guest needs.
• Followed health and safety standards to maintain a safe working environment for all staff.

• Greet guests warmly as they arrive and create a welcoming first impression
• Manage the waitlist and seating chart to ensure smooth flow of guests
• Provide guests with menus and explain how the all-you-can-eat system works
• Answer questions about pricing, menu items, and restaurant policies
• Communicate with servers and kitchen staff to coordinate seating and timing
• Monitor table turnover and keep track of open and reserved tables
• Handle guest concerns or complaints with a calm and helpful attitude
• Keep the entrance, lobby, and hostess stand clean and organized
• Assist with taking reservations, phone calls, and to-go orders if needed
• Maintain a friendly and professional appearance throughout each shift