Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

LUNA SAUCEDO

Atlanta,GA

Summary

“Dedicated to delivering exceptional salon experiences and top-tier service, the journey encompasses a transition from hairstyling to education, fostering a profound understanding of client needs and industry trends, consistently surpassing expectations. Expertise extends to seamless event coordination for restaurants, characterized by meticulous attention to detail.

Rooted primarily in beauty, ongoing cybersecurity studies at Kennesaw State University are enhancing the ability to ensure online safety and privacy. Simultaneously, proficiency in coding, particularly Python, is being developed, reflecting readiness to embrace evolving technologies.

With a solid foundation in the hair industry, unwavering commitment to service, and a burgeoning skill set in cybersecurity and coding, a holistic approach underpins endeavors, balancing the human touch with technological innovation.”

Overview

12
12
years of professional experience
1
1
Certification

Work History

Event Coordinator

Nicks Westside
07.2023 - Current
  • Coordinated schedules and timelines for events
  • Managed event logistics and operations
  • Consulted with customers to assess needs and propose optimal solutions
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered a constant flow of customer calls with minimal wait times

Server Shift Leader

Nicks Westside
11.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Salon Owner

Capillus Hair Design LLC
11.2014 - Current
  • Owner of Capillus Hair Design LLC
  • Specializing in haircut, color, extensions, and Keratin treatments
  • Celebrity hairdresser (Ellie Goulding and others)
  • Providing hair styling services for Atlanta area fashion shows and photoshoots
  • Regularly provide hair styling services for entertainment events held by Luminocity Holdings LLC.
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating the business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Delivery Driver

Vann Jernigan Florist
06.2017 - 02.2020
  • Performed part-time customer service and delivery duties.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.

Lyft Driver

01.2017 - 02.2020
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Educator

Toni & Guy Hairdressing Academy
03.2012 - 01.2017
  • Responsible for training students in the Toni & Guy technique of hair cutting, color, and fantasy pieces
  • Assist and manage special activities and events such as photo shoots, student hair shows, and community activities.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Utilized innovative teaching strategies to engage students in learning effectively.
  • Collaborated with colleagues to develop and revise the curriculum, enhancing the learning experience.
  • Met regularly with a team of teachers to discuss best practices and develop innovative teaching strategies.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Assessed student performance and provided feedback to facilitate student success.
  • Facilitated student-led, inquiry-based activities in the classroom to enhance the learning experience.





Ambassador

TIGI
03.2011 - 11.2014
  • Level sales representative for TIGI hairstyle and color products
  • Regularly provide color and cut training for TIGI hair product classes
  • Attended the 2015 Premier Orlando Beauty Trade Show as one of the TIGI product line representatives., Growing clientele in cut, color, extensions, and Keratin treatments.
  • Represented the organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Developed and maintained an extensive network of community contacts, resulting in increased visibility.
  • Served as organization ambassador at various charity events, promoting mission and values.


Education

Cyber Security - Computer Forensics

Kennesaw State University
Kennesaw, GA.
05.2026

Cosmetologist - Master Cosmetologist

ITS Academy of Beauty
El Paso, TX
08.2009

High School Diploma -

Bel Air High School
El Paso, TX
07.2005

Skills

  • Complaint resolution
  • Multi-line phone talent
  • Business Development
  • Project Management
  • Programming literacy in Python
  • Marketing and promotions
  • Contract negotiations
  • Meeting planning

Accomplishments

  • Learned to code using Python
  • Doubled client base over 4 months through innovative marketing efforts
  • Cut and styled hair for Ellie Goulding a British musician.
  • Cut and styled hair for fashion week
  • Cut and styled hair for the film industry and music videos
  • Resolved product issues through consumer testing.
  • Supervised a team of 20 staff members.
  • Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take the hassle out of a restaurant buyout.

Certification

  • Licensed Master Cosmetologist - 14 years
  • 750 hours toward Master Cosmetologist Educator

Languages

Spanish
Native or Bilingual

Timeline

Event Coordinator

Nicks Westside
07.2023 - Current

Server Shift Leader

Nicks Westside
11.2021 - Current

Delivery Driver

Vann Jernigan Florist
06.2017 - 02.2020

Lyft Driver

01.2017 - 02.2020

Salon Owner

Capillus Hair Design LLC
11.2014 - Current

Educator

Toni & Guy Hairdressing Academy
03.2012 - 01.2017

Ambassador

TIGI
03.2011 - 11.2014

Cyber Security - Computer Forensics

Kennesaw State University

Cosmetologist - Master Cosmetologist

ITS Academy of Beauty

High School Diploma -

Bel Air High School

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