Kaala Jackson
Indianapolis,IN
Summary
Dynamic leader with a passion for learning new things, enhancing guest satisfaction and providing excellent customer service. Expert in POS systems and passionate about team management, I've significantly boosted efficiency and customer loyalty. Skilled in complaint resolution and employee training, my approach ensures high standards of service and safety.
Offering strong foundation in customer service and leadership. Ready to use and develop my skills in communication and team coordination in a customer service role.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Event Coordinator
Bar Louie
Carmel, IN
01.2025 - Current
- Coordinated logistics for events, ensuring smooth execution and adherence to timelines.
- Developed creative event themes to enhance guest experience and engagement.
- Managed vendor relationships, negotiating contracts and securing optimal pricing for services.
- Oversaw budgeting processes, tracking expenditures to maintain financial accuracy and accountability.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Bar and Restaurant Manager
Connors Pub and Eatery
Indianapolis
07.2017 - 12.2024
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
Front Desk Agent
Hilton Hotels Corporation
Indianapolis, IN
03.2017 - 05.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
Shift Supervisor
Granite City Food & Brewery
Indianapolis, IN
02.2015 - 02.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Customer Service Analyst
Angie's List
Indianapolis, IN
03.2012 - 01.2015
- Analyzed customer feedback to identify trends and enhance service quality.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Developed training materials to improve team knowledge of customer service protocols.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
North Central High School
Indianapolis, IN05.2011
Skills
- Guest satisfaction
- POS systems proficiency
- Sanitation standards
- Employee training
- Passion for customer satisfaction
- Organization and prioritization
- Team management
- Supervisory skills
- Complaint resolution
- Stable work history
- Teamwork
- Customer service
- Multitasking Abilities
- Critical thinking
- Customer satisfaction
Timeline
Event Coordinator
Bar Louie
01.2025 - Current
Bar and Restaurant Manager
Connors Pub and Eatery
07.2017 - 12.2024
Front Desk Agent
Hilton Hotels Corporation
03.2017 - 05.2019
Shift Supervisor
Granite City Food & Brewery
02.2015 - 02.2017
Customer Service Analyst
Angie's List
03.2012 - 01.2015
High School Diploma -
North Central High School