Luna Vazquez Escalante
Aurora,CO
Summary
Dynamic hospitality professional with extensive experience at Las Dalias, excelling in customer service and team collaboration. Proven ability to manage high-pressure situations while maintaining cleanliness and order accuracy. Recognized for strong multitasking skills and attention to detail, ensuring a positive guest experience and efficient service delivery. Also showing similar work ethic at a Walmart in Utah where showing up to shifts was always a priority on top of providing excellent customer service in any area as needed.
Overview
2
2
years of professional experience
Work History
Waitress
Las Dalias
01.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
House Cleaner
N/A
01.2022 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Dusted picture frames and wall hangings with cloth.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
Shipping and Receiving Clerk
Walmart
10.2023 - 01.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
Education
GED -
Ged
Online05.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Menu recommendations
- Table setting
- Order accuracy
- Accurate money handling
- Menu memorization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Clerk
Walmart
10.2023 - 01.2024
Waitress
Las Dalias
01.2023 - 07.2024
House Cleaner
N/A
01.2022 - 01.2023
GED -
Ged
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