Lundan Hammonds
Nashville,TN
Summary
Dynamic sales professional with a proven track record at Vyve Broadband, excelling in customer relationship management and strategic planning. Recognized for consistently exceeding sales quotas through effective upselling techniques and exceptional communication skills. Adept at market analysis, driving customer retention, and fostering long-term client relationships.
Overview
7
7
years of professional experience
Work History
Sales Representative
Vyve Broadband
04.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed approximately 30-40 incoming calls per day from customers
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Navigate through systems such as, Sales force and Broadhub.
- Identified and tapped into new markets, significantly expanding customer base.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Senior Customer Specialist
DIRECTV
04.2022 - 03.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Implemented quality assurance measures to maintain high standards of service across all client interactions.
- Developed rapport with clients, fostering long-term relationships and repeat business.
- Participated actively in departmental meetings as well as professional development opportunities relevant to role.
- Managed and coordinated 25-30 call daily while ensuring timely completion.
- Generated through systems such as CRM , RIO, and Sales Force .
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Pathology Lab Assistant
Alabama State University
08.2018 - 05.2020
- Enhanced lab efficiency by organizing and maintaining all pathology specimens and records.
- Continuously improved personal skill set through ongoing training opportunities, staying current on industry best practices in pathology assistance.
- Demonstrated flexibility in adapting to changing workloads or priorities, consistently meeting deadlines without sacrificing quality or attention to detail.
- Performed regular maintenance on laboratory equipment, ensuring optimal performance levels and minimizing downtime.
- Collaborated effectively with fellow lab assistants, fostering a positive work environment conducive to teamwork and shared success.
Education
Bachelor of Science - Forensic Science
Alabama State University
Montgomery, AL05-2020
Skills
- Customer relationship management
- Salesforce proficiency
- Upselling techniques
- Market analysis
- CRM management
- Sales forecasting
- Effective communication
- Time management
- Negotiation skills
- Problem solving
- Strategic planning
- Customer service
- Interpersonal communication skills
- Customer retention
- Upselling and cross selling
- CRM proficiency
- Closing techniques
- Salesforce
Timeline
Sales Representative
Vyve Broadband
04.2024 - Current
Senior Customer Specialist
DIRECTV
04.2022 - 03.2024
Pathology Lab Assistant
Alabama State University
08.2018 - 05.2020
Bachelor of Science - Forensic Science
Alabama State University
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