LUNDIN JONES
Crofton,MD
Summary
Proven healthcare professional with extensive experience at Inova Health Systems, demonstrating exceptional patient care and customer service skills. Excelled in streamlining processes to enhance patient satisfaction and operational efficiency. Adept at healthcare administration and compassionate caregiving, consistently achieving positive outcomes in high-stress environments. Skilled in problem resolution and healthcare system understanding, ensuring optimal patient support and care coordination.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
Inova Health Systems
11.2020 - 01.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
Customer Service Representative
Inova Health Systems
12.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the company alike.
- Responded to patients requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied patients , turning potential negative reviews into positive testimonials.
Dispatcher
Allied Universal Security Services
06.2017 - 11.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
Security Officers
Allied Universal Security Services
01.2016 - 10.2017
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Secured all doors in the office and main building after hours.
Shift Manager
UPS
03.2014 - 02.2016
- Ensured quality of service, product by action taken.
- Planned and executed project.
- Loaded and unloaded8 delivery vans per shift.
- Recorded each delivery using the proper paperwork before leaving the warehouse.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Patient Transporter
Corthall
01.2013 - 04.2014
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted with patient transfer and ambulation.
- Scheduled and accompanied clients to medical appointments.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Maintained accurate records of patient care, condition, progress and concerns.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Education
Nursing -
College Of Southern MD
Laplata, MDHigh School Diploma - undefined
Crossland High School
Temple hills, MD2013
Skills
- Patient-focused care
- Trustworthy
- Compassionate caregiver
- Committed team player
- Reliable
- Dependable
- AED certified
- Adaptable
- Customer Service
- Healthcare system understanding
- Professionalism and Ethics
- Basic Life Support Certification
- Problem Resolution
- Medical terminology knowledge
- Staff Coordination
- Critical Care
- Scheduling Coordination
- Healthcare administration
Timeline
Patient Care Representative
Inova Health Systems
11.2020 - 01.2021
Customer Service Representative
Inova Health Systems
12.2018 - 10.2020
Dispatcher
Allied Universal Security Services
06.2017 - 11.2018
Security Officers
Allied Universal Security Services
01.2016 - 10.2017
Shift Manager
UPS
03.2014 - 02.2016
Patient Transporter
Corthall
01.2013 - 04.2014
Nursing -
College Of Southern MD
High School Diploma - undefined
Crossland High School
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