Luong Ngoc Chau Nguyen
Richmond,TX
Summary
Bilingual (English/Vietnamese) Customer Service Chat Representative with experience managing multiple conversations, resolving issues quickly, and maintaining professional communication. Skilled in multitasking, problem-solving, and delivering high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Vietnamese Video Remote Interpreter
AMN Healthcare
03.2025 - 08.2025
- Facilitated communication between non-English speaking patients and healthcare providers.
- Collaborated with medical staff to clarify patient needs and provide appropriate support.
- Demonstrated active listening skills to enhance communication clarity during interactions.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Utilized specialized software applications to facilitate the translation process in a timely manner.
Server/Cashier
Om Nom Cafe
Richmond, TX
04.2023 - 01.2025
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Issued receipts, refunds, credits or changes due to customers.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleaning duties at the end of shift.
- Collaborated closely with team members to achieve project objectives.
Receptionist
Happy Nails
Seguin, TX
10.2022 - 04.2023
- Scheduled appointments for customers
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted and directed customers to appropriate departments or individuals, ensuring a welcoming environment.
- Helped customers up for rewards program
- Assisted customers with checkout by processing payments accurately and efficiently.
- Handled cash, credit/debit card transactions, and other payment methods while ensuring a smooth and pleasant experience.
Education
Associate of Science - Health Sciences
Houston Community College
Houston, TXSome College (No Degree) - English Language And Literature
University of Social Sciences And Humanities
Ho Chi Minh, Viet NamSkills
- Note-taking techniques
- Effective communication
- Customer service and assistance
- Empathy and patience
- Multitasking and organization
- Time management
- Active listening
- Attention to detail
- Healthcare knowledge
- Accuracy verification
- Remote office availability
- Computer skills
- Fast and accurate typing
Timeline
Vietnamese Video Remote Interpreter
AMN Healthcare
03.2025 - 08.2025
Server/Cashier
Om Nom Cafe
04.2023 - 01.2025
Receptionist
Happy Nails
10.2022 - 04.2023
Associate of Science - Health Sciences
Houston Community College
Some College (No Degree) - English Language And Literature
University of Social Sciences And Humanities
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