Lupe Alvarado
Jerome,ID
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful individual with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
7
7
years of professional experience
Work History
Business Manager
Victra Verizon
West Bountiful, UT
11.2023 - Current
- Provided technical support and training to internal staff on product knowledge.
- Identified new business opportunities and developed relationships with potential customers.
- Analyzed sales data and identified areas of improvement in order to maximize sales performance.
- Created monthly reports outlining progress towards achieving targets as well as recommendations for improvement.
- Resolved any customer complaints promptly and professionally while maintaining customer satisfaction levels.
- Contributed to the growth and development of the sales team.
District Manager
Victra Verizon
Jerome, ID
06.2022 - 08.2023
- Lead my team by example and demonstrated excellent listening skills and solid decision-making skills
- Focused on the continuous recruitment, promotion, retention, and termination of store employees while monitoring and managing the district wide staffing levels
- Actively managed, trained, coached, and supervised my store Managers
- Worked collaboratively with the Regional Sales Director on the status, progress, and needs of the district
- Ensured that location sales teams were always following policies and procedures of Victra
- Planned, identified, communicated, and delegated key responsibilities and practices to the store to ensure a smooth flow of operations within the district
- Analyzed district sales results and trends to achieve increases and maximize sales
- Ensured each location maintained a high standard of merchandising, proper displays, and appearance
- Responsible for inventory shrinkage and security of district locations
- Collaborated with Store Managers on building excellent sales teams through identification of successful sales skills and behaviors
- Directed and coordinated the activities of the store sales staff to accomplish sales, productivity, and profit goals
- Clearly communicated objectives and priorities to Store Managers
- Regularly visited all stores in the district to inspire, train, and motivate employees
- Personally audited each location a minimum of one time per month
- Evaluated training effectiveness and provide performance feedback
- Monitored and distributed inventory throughout the district
- Facilitated the implementation of new policies and procedures throughout the district
- Communicated marketing and other operational needs to appropriate corporate departments
- Scheduled and monitored employee time to ensure that company goals are appropriately met
Multi-Store Manager
Victra Verizon
Jerome, ID
11.2019 - 08.2022
- Worked through teams to teach, coach and follow our sales process with Every Guest Every Time
- Provided ongoing sales training and support for the team to exceed sales, retention, Quality, and service objectives
- Engaged in sales strategy development to ensure our products and services are effectively showcased throughout the store
- Ensured store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully
- Maintained the performance of the stores by running retail inventory compliance
- Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports
- Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
- Clearly communicating company objectives and priorities to team members and providing timely follow up
- Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs
Assistant Manager
Victra Verizon
Jerome, ID
11.2018 - 11.2019
- Had a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff
- Drove high-performance results within a fast-paced sales environment and focused on optimizing customer and employee experience
- Completed trainings and attended weekly sales leadership calls
- Drove the business forward by always motivating the sales team to do their best in every guest interaction
- Building, developing, and mentoring the sales team
- Offered direct support to the store manager
Sales Consultant
Victra Verizon
Jerome, ID
08.2017 - 11.2018
- Worked as a team to meet both personal and company goals
- Drove and exceeded monthly sales goals
- Worked alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
- Provided product insights and solution recommendations through exceptional customer service to deliver what our customers needed
- Created personal connections with customers to make tech look simple
- Competitive drive and proven ability to succeed in a fast-paced sales environment
- Assisted with merchandising and operational functions
Education
Diploma -
Wendell High School
Wendell, ID05.2009
Skills
- Fast Learner
- Leadership Skills
- Effective Time Management
- Communication Skills
- Ability to Multitask
- Effective communication and interpersonal skills
- Staff Training
- Strategic Planning
- Bilingual
Languages
Spanish
References
- Aldo Villasenor, Victra Verizon, 208-820-2009
- Alex Irvin, Victra Verizon, 208-209-5005
Timeline
Business Manager
Victra Verizon
11.2023 - Current
District Manager
Victra Verizon
06.2022 - 08.2023
Multi-Store Manager
Victra Verizon
11.2019 - 08.2022
Assistant Manager
Victra Verizon
11.2018 - 11.2019
Sales Consultant
Victra Verizon
08.2017 - 11.2018
Diploma -
Wendell High School