Lupe Carrillo
Universal City,TX
Summary
Sharp individual with team player attitude and well-honed skills in customer service and data entry. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Advance america
Schertz, TX
04.2018 - 05.2020
- Cash handling which includes traveling to banks , receiving payments, and balancing multiple cash drawers and safes.
- Loan Processing by collecting, verifying, entering data and creating a file for all sensitive documents used in approval process.
- Storing documents for the appropriate time required, and prepping files for destruction.
- Ensuring state and federal guidelines are followed when presenting disclosures and loan documents and ensuring all signatures and initials are collected.
- Reviewing weekly reports to verify accurate information was used in processing the previous week’s loans.
- Collections, both “upfront” and “back end” collections are practiced daily verifying the customer’s phone numbers and understanding of payment due dates as well as regular reminder calls and follow up calls for missed payments.
- Inactive customer calls to thank them for business in the past, invite them back to center and inform them of new promotions.
- Mailing personalized thank you cards and special event flyers.
- Answering phones to answer customer questions about current loans, getting regular inquiries to come to the store, making appointments, helping co-workers trouble shoot issues and better understand comparable loans offered by ordinance vs. non-ordinance centers.
- Regularly working independently and acting as manager when alone in the center.
- Shopping for, decorating and hosting customer appreciation parties while conducting regular business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Kept work office clean, organized and safe to promote efficiency and team safety.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Relief Manager
Public Storage
Universal City, TX
01.2014 - 03.2018
- Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions.
- Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements.
- Consult, sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that meet their needs.
- Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc...; ultimately ensure the property appearance is safe and welcoming.
- Work in one or more locations, independently or with another manager.
- Manage, verify, balance cash drawer; prepare and make daily deposits Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent.
- Work closely with District Manager to receive training and coaching when needed, striving to exceed all company expectations.
Supervisor
Annas Linens Inc.
Selma, TX
04.2013 - 01.2014
- Responsible for maintaining superior customer service per company standards, processing sales quickly, accurately and efficiently, cash register operations, arranging, organizing and displaying merchandise, maintaining a clean and organized shopping environment and safeguarding company assets.
- As supervisor also responsible for managing the store in the Store Manager or Assistant Manager’s absence, training a portion of the Sales Associate training program, ensuring that all company policies and procedures are followed and keeping the Store Manager informed of all activities and problems.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
High School Diploma -
Judson High School
Converse, TXSkills
- Customer service
- Phone Etiquette
- 10 Key
- Receive and process merchandise
- Supply Ordering
- Management
- Cash handling
- Insurance
- Inventory
- Windows
- Organization
- Policies
- Receiving
- Sales
Timeline
Assistant Manager
Advance america
04.2018 - 05.2020
Relief Manager
Public Storage
01.2014 - 03.2018
Supervisor
Annas Linens Inc.
04.2013 - 01.2014
High School Diploma -
Judson High School