Lupe Martinez
Santa Rosa,CA
Summary
A detail-oriented and experienced administrative professional with focus and dedication to public service. Highly reliable professional, with strong organizational and leadership skills.
Overview
2025
2025
years of professional experience
Work History
Records Clerk
City Of Rohnert Park
Rohnert Park, CA
08.2018 - 02.2025
- Received information from the public regarding crimes in person at the reception counter and over the telephone
- Received, booked in and released found property or evidence received from citizens at the front counter; initiated police reports as appropriate per established policy
- Reviewed and approved citizen crime reports
- Approved and processed police reports for the department
- Answered non-emergency Public Safety Department calls
- Collected cash payments and processed receipts for vehicle impounds and copies of police reports
- Processed subpoenas
- Opened and disseminated Public Safety Department mail
- Fingerprinted members of the public for license and employment
- Reviewed, approved and completed data entry for department issued citations for vehicle violations
- Used CLETS for data entry
- Responded to records requests
- Processed documents related to the towing and impounding of vehicles and the subsequent release of the vehicles
- Maintained and updated paper and electronic files
- Received and processed requests for police reports from various law enforcement and government agencies
- Provided training to other records clerks
- Completed monthly crime reporting statistics as required by the state
Claims Assistant
Redwood Empire Municipal Insurance Fund
Sonoma, CA
2012 - 2018
- Processed and evaluated worker’s compensation claims to ensure timely liability decisions
- Communicated with claimants and employers to gather necessary documentation and information
- Issued payments for temporary disability and medical treatment per guidelines
- Answered calls and various inquiries from injured workers, medical providers and employers
- Maintained caseload of 125 claims
- Reviewed files daily and updated as necessary
- Assisted Claims adjusters and Claims manager
Education
High School Diploma -
Petaluma High School
Petaluma, CASkills
- Creative
- Open minded
- Problem solver
- Honest
- Organized
- Respectful
Timeline
Records Clerk
City Of Rohnert Park
08.2018 - 02.2025
Claims Assistant
Redwood Empire Municipal Insurance Fund
2012 - 2018
High School Diploma -
Petaluma High School