Leonadia McDonald
New Castle,DE
Summary
Experienced File Clerk with 5-year history in high-volume settings. Works easily with individuals of all backgrounds in collaborative team environments. Supports operations with advanced organizational and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Records Clerk
US Army
Fort Drum, NY
03.2021 - Current
- Assisted with typing, data entry and answering incoming calls as required.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Maintained 80% efficiency for large record volume organization.
Data Entry Specialist
US Army
Fort Drum, NY
03.2020 - 03.2021
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Scanned documents and saved in database to keep records of essential organizational information.
File Room Clerk
US Army
SUWON, KOREA
09.2019 - 02.2020
- Located and retrieved files upon request from authorized users.
- Read and analyzed incoming materials to verify accuracy and properly sort and code materials.
- Modified and improved filing systems and implemented new filing systems, improving efficiency [50]%.
- Maintained envelope inventory, postage machine and other mail supplies.
- Operated scanners to convert forms, receipts and reports into electronic format.
ERP Specialist
US Army
Colorado Springs, CO
10.2018 - 09.2019
- Coordinated data conversion with internal and customer resources.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Coordinated data conversion activities with internal and customer resources.
- Integrated Plex, SAP, Oracle, Microsoft Dynamics and other ERP systems to connect with applications and data sources.
- Delivered individualization by working with clients to gather business requirements.
Customer Service Specialist
US Army
Colorado Springs, CO
11.2016 - 10.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention.
- Answered average of 15-30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Education
High School Diploma -
Howard High School of Technology
Wilmington, DE05.2012
Skills
- Creative Problem Solving
- Typing and Word Processing
- Materials Transfer
- Authorized User Verification
- Proficient in MS Office (Excel,Powerpoint, Word, and Teams)
- Data Entry Software
- Work Planning and Prioritization
- Written and Verbal Communication
- Time Management
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
Certification
- CompTia Network+ - 2021
Timeline
Records Clerk
US Army
03.2021 - Current
Data Entry Specialist
US Army
03.2020 - 03.2021
File Room Clerk
US Army
09.2019 - 02.2020
ERP Specialist
US Army
10.2018 - 09.2019
Customer Service Specialist
US Army
11.2016 - 10.2018
High School Diploma -
Howard High School of Technology