Regina J. Nunez
Centers for Family Health/CMH
Ojai,CA
1
Language
1
Certification
7
years of professional experience
Referral Coordinator managing patient referrals, pre-authorizations, appointment scheduling, and insurance verification in medical office settings. Supports smooth patient access by coordinating with families, insurance carriers, and clinical staff in English and Spanish. Keeps front-office workflows moving with EHR, PM systems, and general office support.
Work History
Intake Coordinator
2 Years 2 Months- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Facilitated communication between patients, families, and healthcare providers to improve service delivery.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Supported office staff and operational requirements with administrative tasks.
Referral Coordinator
4 Years 8 Months- Patient referrals
- Pre-authorizations
- Scheduling patient appointments
- Verifying insurance coverage
- Provide general office support duties
Medical Receptionist
9 Months- Welcome patients and visitors
- Answer multiple phone lines in English and Spanish
- Verify insurance eligibility
- Answer questions to patient registration forms
- Schedule physicians schedules
- Collect copays
- Schedule appointments
Medical Receptionist
1 Year 8 Months- Welcome patients
- Answer multiple phone lines in English and Spanish
- Verify insurance eligibility
- Collect copays
- Schedule appointments
- Schedule physicians schedules
Education
- Medical Assistance Certification and Medical terminology course
- Graduate
Skills
Patient referral coordination
Preauthorization processing
Insurance eligibility verification
Appointment scheduling
Bilingual Spanish/English
Call routing
Insurance benefits verification
Patient registration
Referral intake management
Prior authorization coordination
EHR
Outlook
Excel
Word
Medical office support
Medical terminology
Data entry
Fax management
Document scanning
Multi-line phone support
Certification
- Medical Assistance Certification
- Certification Nursing Assistance
- Basic Life Support
- Property & Casualty
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Assisted Home Health & Hospice
06.2024 - CurrentRead More
Referral Coordinator
Centers for Family Health/CMH
12.2021 - CurrentRead More
Medical Receptionist
Midtown Medical CMH
03.2021 - 12.2021Read More
Medical Receptionist
Primary Medical Group
07.2019 - 03.2021Read More
Oxnard High School
from Graduate
Read More
Ventura College
from Medical Assistance Certification and Medical terminology course
Read More
Trinity School of Nursing
Read More
Awards
Recognized Top 5 Customer Service Representative Award