Lupe Zaragoza
Granger,WA
Summary
Bilingual customer service professional with 8+ years of experience. Skilled in both management and behind the scenes to ensure smooth daily operation. Passionate about helping teams succeed and get things done.
Overview
9
9
years of professional experience
Work History
Manager/Owner
Main Street Fruteria
01.2022 - Current
- Off season
- Planned, organized, and managed a small business serving popular snacks to the local community.
- Led daily operations including, customer service, budgeting, and supply ordering.
- Created original product ideas to attract new customers and increase sales.
- Managed multiple tasks in a fast-paced setting while meeting customer expectations.
- Maintained accurate records and handled all financial transactions.
- Learned upselling methods.
Medical Receptionist TEMP
Yakima Valley Farm Workers
03.2025 - 01.2026
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Assisted with insurance verification processes to facilitate smooth patient transactions.
- Maintained accurate electronic health records, improving data retrieval and patient care continuity.
Front Desk Receptionist / Dr Assistant
Delp Chiropractic, Massage & Acupuncture
01.2020 - 01.2023
- Serve as the first point of contact for clients.
- Manage appointment scheduling and patient intake while maintaining HIPAA compliance.
- Collect and organize patient information, assist with insurance verification, and support clients in understanding their insurance benefits.
- Record and monitor vital information and maintain accurate records.
- Perform many administrative duties including filing and reporting to ensure smooth operations.
- Maintain organized digital and physical records, tracking patient visits and appointments.
Coffee Shop Supervisor
Grinder's Espresso
01.2017 - 01.2019
- Trained new team members and made sure everyone worked together smoothly.
- Handled customer questions and complaints with patience and positivity.
- Managed orders, inventory, and cash.
- Stepped into a leadership role by keeping shifts on track.
Education
Associates - Business Administration
Yakima Valley Community College
06-2023
Diploma - undefined
Granger High School
06-2016
Skills
- Verbal and Writing Communication
- Decision-making
- Microsoft
- Customer Service
- Data entry
- Verbal and written communication
- Data entry
- Verbal and written communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Medical Receptionist TEMP
Yakima Valley Farm Workers
03.2025 - 01.2026
Manager/Owner
Main Street Fruteria
01.2022 - Current
Front Desk Receptionist / Dr Assistant
Delp Chiropractic, Massage & Acupuncture
01.2020 - 01.2023
Coffee Shop Supervisor
Grinder's Espresso
01.2017 - 01.2019
Diploma - undefined
Granger High School
Associates - Business Administration
Yakima Valley Community College