Adrianna Solano
Phoenix,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Call Taker
24/7 Intouch
Mesa, Arizona
08.2023 - 08.2024
- Responded promptly to customer inquiries via telephone, email, or other forms of communication.
- Greeted callers in a friendly and courteous manner.
- Recorded customer information accurately into database system.
- Maintained up-to-date knowledge of company products, services, policies and procedures.
- Managed high volumes of incoming calls while providing excellent customer service.
- Resolved customer complaints in an efficient and timely manner.
- Utilized problem solving skills to address customer issues quickly and efficiently.
American Eagle
Circle K
Phoenix, AZ
11.2022 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05-2023
Skills
- Complaint Handling
- Stress Tolerance
- Call prioritization
- Information assistance
- Flexible Schedule
- Strong work ethic
Timeline
Call Taker
24/7 Intouch
08.2023 - 08.2024
American Eagle
Circle K
11.2022 - 07.2023
High School Diploma -
South Mountain High School