Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guadalupe Espinoza

Houston

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience
2023
2023
years of post-secondary education

Work History

Customer Service Representative

La Familia Auto Insurance
Houston
07.2024 - 01.2026
  • Assisted customers with policy inquiries and coverage options.
  • Resolved claims issues by coordinating with internal departments.
  • Maintained accurate customer records using company software systems.

Front Desk Agent

Marriott
Irving
09.2023 - 06.2025
  • Greeted guests warmly and provided exceptional customer service at the front desk.
  • Managed check-in and check-out procedures efficiently for hotel guests.
  • Resolved guest inquiries and issues promptly to enhance satisfaction.

Education

Macarthur High School
Houston, TX

Skills

  • Customer satisfaction
  • Policy explanation
  • Claims resolution
  • Record management

Timeline

Customer Service Representative

La Familia Auto Insurance
07.2024 - 01.2026

Front Desk Agent

Marriott
09.2023 - 06.2025

Macarthur High School
Guadalupe Espinoza