Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lupita Martinez

San Antonio,TX

Summary

Dedicated professional at H-E-B in enhancing customer satisfaction and minimizing shrinkage through vigilant loss prevention efforts. Excelled in cash handling and customer service, demonstrating reliability and empathy. Achieved notable accuracy in transactions, contributing to a positive shopping environment and operational efficiency.

Experienced with identifying potential security risks and implementing loss prevention strategies to mitigate them. Utilizes strong investigative skills to uncover incidents of theft and fraud. Knowledge of collaborating with teams to enhance store safety and reduce losses effectively.

Personable and highly observant with keen eye for detail and positive, upbeat demeanor. Possesses solid understanding of security protocols and video surveillance systems, complemented by strong analytical and problem-solving skills. Committed to enhancing security measures and ensuring safe environment.

Offering creative mindset and adaptability, ready to learn and thrive in video content production. Very familiar with Genetec Security application as well as Auror application.

Overview

13
13
years of professional experience

Work History

Cashier

H-E-B
11.2016 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Loss Prevention

H-E-B
07.2019 - 12.2024
  • Operated camera surveillance, reviewed video footage.
  • Looked up order transactions.
  • Worked with SAPD and Detectives, as far as reviewing and saving video. Gathered paperwork narratives, green sheet and video footage when needed.
  • Reviewed video for license plates and further information in regards to theft cases, damage to property, break ins and further more.
  • Receipt checked.
  • Reviewed p.o.s transactions.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Reduced shrinkage rates through vigilant loss prevention efforts.
  • Participated in loss prevention and safety programs.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Worked closely with store management to implement loss prevention measures, reducing instances of theft.
  • Adhered to loss prevention standards and responded to alarm call.

Cashier

Bill Miller BBQ
03.2012 - 11.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • As well as being a cashier, I also worked different positions like making food, prepping food, drive thru and cleaning up at closing.

Education

Some College (No Degree) - Basics

San Antonio College
San Antonio, TX

High School Diploma -

Oliver Wendell Holmes High School
San Antonio, TX
05-2011

Skills

  • Video Surveillance
  • Work ethic and integrity
  • Reliability and punctuality
  • CCTV systems
  • Incident reporting
  • Policy enforcement
  • Investigations
  • External theft prevention
  • Internal theft prevention
  • Surveillance techniques
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Loss Prevention

H-E-B
07.2019 - 12.2024

Cashier

H-E-B
11.2016 - Current

Cashier

Bill Miller BBQ
03.2012 - 11.2016

Some College (No Degree) - Basics

San Antonio College

High School Diploma -

Oliver Wendell Holmes High School
Lupita Martinez