Lupita M Morua
San Diego
Summary
Dynamic professional with extensive experience in customer service, inventory management, and sales support. Proven ability to leverage strong communication skills to foster collaboration within teams and enhance customer interactions. In-depth knowledge of retail operations and product merchandising drives store success and optimizes overall performance. Committed to delivering exceptional service and achieving organizational goals through strategic problem-solving and a customer-centric approach.
Overview
9
9
years of professional experience
Work History
Team Member
Mother's Nutritional Center
San Diego, CA
12.2024 - Current
- Collaborated with team members to ensure efficient workflow and high-quality service delivery.
- Assisted in training new staff on operational procedures and safety protocols.
- Maintained cleanliness and organization of work areas to meet health standards.
- Monitored inventory levels, assisting in stock management and replenishment processes.
Client Support Analyst
TheKey
04.2022 - 08.2024
- Coordination of new and existing clients understanding of our day to day operations
- Respond and research any service failures or client inquiries to correct, report and escalate accordingly
- Professionally address customer issues and ensure effective and long term resolution
- Provide timely and accurate claims reviews and documentation
Shift Leader
Wetzel's Pretzels, Fashion Valley
07.2017 - 04.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Trained new employees and delegated daily tasks and responsibilities
Sales associate
Sherwin-Williams, San Marcos, CA
San Marcos, CA
08.2019 - 01.2020
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked stores system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Loaded and unloaded merchandise using ladder and/or pallet jack
Education
High School Diploma -
Herbert Hoover High School
San Diego, CA06.2019
Skills
- Sales expertise
- Workforce development
- Adaptability and reliability
- Customer feedback handling
- Point of sale operations
- Performance improvement
- Inventory management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Mother's Nutritional Center
12.2024 - Current
Client Support Analyst
TheKey
04.2022 - 08.2024
Sales associate
Sherwin-Williams, San Marcos, CA
08.2019 - 01.2020
Shift Leader
Wetzel's Pretzels, Fashion Valley
07.2017 - 04.2022
High School Diploma -
Herbert Hoover High School