Lupita Nava
Killeen
Summary
Experienced in assessing student needs and providing targeted support in school environments, utilizing effective communication and problem-solving skills to address concerns and promote well-being. Knowledgeable in developing individualized plans and coordinating with educational teams to foster supportive learning environments. Additionally, experienced in Human Resources, specializing in staff recruitment, employee relations, and personnel management with a proven track record of streamlining onboarding processes and boosting employee satisfaction through targeted initiatives. Demonstrated leadership in managing HR operations and fostering a collaborative work environment, skilled in talent management, conflict resolution, recruitment, and performance management with a reliable and flexible approach, known for driving impactful outcomes and fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Human Resources Specialist- Work-Life Benefits (GS12/01) (FT 40 HRS)
DEPARTMENT OF VETERANS AFFAIRS/ DEPARTMENT OF LABOR
12.2020 - Current
- Provides employees and supervisors technical guidance, information, and assistance with requesting the following Human Resource programs and topics:
- Thrift Savings Plan (TSP)
- Federal Employees Health Benefits (FEHB)
- Federal Employee Group Life Insurance (FEGLI)
- Designating Beneficiaries
- Flexible Spending Account
- Federal Long Term Care Insurance Program (FLTOCP)
- Federal Employees Retirement System (FERS)
- Family and Medical Leave Act (FMLA)
- Paid Parental Leave (PPL) under FMLA
- Advanced Annual & Sick Leave
- Voluntary Leave Transfer Program (VLTP)
- Leave Without Pay (LWOP)/ Extended LWOP
- Weather & Safety Leave / Covid-19 (WSL)
- Military Leave
- Court Leave
- Leave Restoration
- Leave Accrual & Usage
- Other Covid-19 Leave per Policy
- Authorized Absence (AA), Admin Leave
- Family Friendly Sick Leave (FFSL)
- Award Submissions
- Employee Performance
- Telework
- Child Care Subsidy
- Transit
- Compressed Work Schedules (CWS)
- Public Service Loan Forgiveness (PSLF)
- Information Requests
- Performs complex personnel processing actions for the programs listed above to be coded in HR systems related to Worklife, Benefits, and Leave Programs administration as well as employment record changes.
- Evaluates sensitive personnel issues and prepares correspondence to questions, complaints, problems, and difficult situations.
- Responsible for enrolling, terminating, waiving, or changing employee benefits upon request per policy.
- Ensures completed documents, forms, and processed personnel actions are uploaded to the electronic Official Personnel Folder (e-OPF).
- Completes memos, reports, forms, and documents required for Strategic Business Unit, which includes Years of Service Reports and certificates, vetted Retirement Certificates.
- Maintains hard copy and electronic files and folders within HR systems including a suspense archive to track compliance and follow-up with supervisors.
- Coordinates with various stakeholders including VISN 20 Payroll, Technical Review, RSSO, Child Care Team and Leadership to ensure personal actions are processed.
- Served as the Timekeeper for 17 teammates in Work-Life Benefits.
- Provide advice and recommendations to employees and leadership on the above programs in accordance with HR governing mandates including federal regulations, VA policies, facility specific directives, memorandums, Master Agreements, and Hiring authorities for Title 38 and Title 5.
- Veterans Affairs, Veterans Health Administration- VISN 20 NWHRN
Wage and Hour Technician -Bilingual (GS07) (FT 40 HRS)
Department of Labor Wage and Hour Division
03.2020 - 12.2020
- Responsible for receiving incoming complaints and evaluating calls to determine if the conditions described were within the division's jurisdiction and whether probable violations existed.
- Responsible for contacting stakeholders to determine the validity of the complaint, take detailed complaint statements addressing coverage and exemption issues, and thoroughly addressing the alleged violation.
- Accompanied and assisted Investigators when conducting investigations; particularly those involving large establishments or in cases of complex and widespread violations.
- Assisted with the examination of government contracts, shipping, purchase, financial and other records to determine coverage of the firms under investigation.
- Interviewed employees in person, by telephone, and by mail.
- Prepared and assembled documents including back wage summaries, receipt forms, installment plans, statute of limitations waiver agreements, mail interview questionnaires, and child labor and MPSA violation notices.
- Transcribed time and payroll records to identify violations in pay and employment practices for Investigators to enable them to make back wage, penalty, and liquidated damage computations.
- Responsible for assisting with district office/area office duties including administrative reports for the District Director and Assistant District Director.
- Performed additional duties in keeping with back wage, liquidated damages, and civil money penalty processes.
- Reviewed case files and prepared correspondence to collect final materials related to the case in order insure its proper conclusion.
Civilian Pay Technician (GS0544-06) (FT 40 HRS)
Veterans Affairs, Veterans Health Administration
08.2019 - 02.2020
- Responsibilities included creating reports pertaining to civilian employees of the Federal Government such as determining pay and maintaining payroll records.
- Processed a variety of complex pay cases within the full range of payroll functions.
- Reviewed personnel actions for proper application of pay regulations and consistency of coding for appointments, reassignments, and separation.
- Reviewed authorization documents and coded the appropriate information into an integrated personnel and fiscal automated system to properly update employees' master records for programs such as Federal Employees Health Benefits (FEHB).
- Prepared leave audits transactions for unemployment that require extreme precision and complex computations, often encompassing prior pay years through multiple systems.
- Assisted federal employees with system errors including resetting passwords, correcting Microsoft Outlook email and VATAS User ID, and submitting CPM tickets into the Finance Services Center.
- Tracked and verified approved actions had been processed.
- Responsible for updating VATAS and VISTA for all Family and Medical Leave Act (FMLA), Continuation of Pay, and Delegation of Authority, and changes in work schedule requests.
Program Support Assistant (OA) (GS-0303-06) (FT40 HRS)
Health Care for Homeless Veterans (HCHV) Social Work Service Central Texas Veterans Affairs
12.2017 - 08.2019
- Provided clerical and program support to HCHV clinical staff located in Temple, Waco, and Austin.
- Served as a back-up for other clerical support staff located in HUD/VASH or VHPD program.
- Served as a Records Officer Management Subordinate, which included screening, monitoring, and controlling official documentation, correspondence, reports, suspenses, and records throughout the services.
- Created and maintained data validation procedures to ensure that all aspects of treatment were accurate.
- Generated and compiled statistical data to prepare mandatory reports for program tracking of quality assurance, productivity, and stakeholder satisfaction.
- Effectively communicated and maintained interaction with clients, staff members, and members of the public.
- Identified problems in the daily operation of the HCHV office, and was responsible for resolving and preventing those problems, as well as ensuring that policies, procedures, and standards were followed in the clerical area.
- Served as the Automated Data Processing Application Coordinator (ADPAC) for HCHV staff. Created work-orders and resolved technical issues which required expertise on the following systems: IT, E-PAS, JIT and Vista.
- Served as the Timekeeper, utilizing VATAS, and ensuring timecards were prepared and certified in an accurate and timely manner following organizational standards and procedures.
- Created and instituted the Warrior Closet donation program working closely with Volunteering Services to create storage space and maintain donated inventory for Homeless Veterans.
Secretary (OA) (GS-0318-06) (FT 40 HRS)
Department of Defense - Tripler Army Medical Center, Chief Patient Administration Division
06.2016 - 12.2017
- Performed administrative and clerical tasks including receiving calls and emails, greeting visitors, and coordinating with various stakeholders within as well as outside of the command and industry.
- Used the full range of databases including CPOL, DCPDS, E-Tapes and programs such as word, excel, and outlook to enter, correct, sort, calculate and retrieve data to produce a variety of documents and reports.
- Responded to requests for information including providing status reports and suspense dates for compliance.
- Completed requests specifically for Secretary of Designees while maintaining communication with appropriate family members and composed all Medical Extension Memorandums for the Chief of Department.
- Maintained and ensured completion of suspense records, CAF files, correspondence, and action documents.
- Created reports of staff time charges and maintained personnel timecards in ATAAPS and DMHRSi.
- Maintained all PAD employee alert rosters and training profiles in DTMS as well as SWANK as the DTMS Manager.
- Processed new staff into the department which included creating TAMC E–30s as the Trustee Agent and requesting staff access to the CHSH/ AHLTA databases.
- Designed and created a “Battle Rhythm” Continuity Book for the Patient Administrative Department.
Secretary (PA) GS-0318-06 (FT 40 HRS)
Department of Defense Tripler Army Medical Center, Pediatrics Service
05.2016 - 06.2016
- Performed secretarial, administrative, general clerical, and typing (office automation) duties as well as responsibilities such as coding personnel timecards in ATAAPS and DMHRSi.
- Received calls, mail, e-mails, and visitors and directed them to the appropriate staff members.
- Composed correspondence in support of the administrative and clerical functions of the office.
- Prepared, in final form, incident documentation and forms to office management.
- Provided guidance and assistance on procedures, instructions, and regulations to other clerical support personnel within the organization.
Secretary (OA) (GS-0318-06) (FT 40 HRS)
Department of Defense, Defense Commissary Agency
10.2014 - 05.2016
- Performed secretarial, administrative, clerical, and typing duties; acted as personnel and payroll liaison.
- Designed, updated, and maintained a local filing program according to the DeCA filing system requirements.
- Served as the Forms Manager and Customer Account Representative for the CDC; ordered and maintained all directives, handbooks, collective bargaining agreements, policy letters, and forms.
- Communicated major changes in administrative directives or procedures impacting the CDC and its employees and completing Quarterly Meetings Memo for staff meetings.
- Generated all Requests for Personnel Actions (RPAs) or equivalent, providing all required attachments.
- Conducted file and publication searches to aggregate data for reports on current status and trends.
- Generated official documentation including Standard Operating Procedures (SOPs) and Authorization Letters.
- Received and reviewed all incoming and outgoing correspondence and reports; established and maintained a suspense system on items requiring a response.
- Served as the personnel liaison between the CDC and Human Resources Service Provider (HRSP), assisting employees with questions and queries to resolve personnel issues.
- Provided training and information to employees about benefit programs including health benefits open season, Thrift Savings Program (TSP) open season, and retirement planning information and CPOL, DCPS and DCPDS and My Biz.
- Prepared and input time and attendance for all personnel within the CDC and served as the payroll Liaison between the CDC personnel and the Customer Service Representatives (CSR).
- Received and reviewed performance evaluations to ensure regulatory compliance with DECA policies using web- based databases to track information, prepare reports, and assist employees as well as management officials.
- Administered civilian awards to include performance, incentive, honorary, and length of service awards.
- Yongsan Central Distribution Center (DeCA-Pacific)
Investigation Unit- Administrative Assistant (Bilingual) (FT 40 HRS)
Texas Department of Family Protective Services (Child Protective Services)
06.2013 - 12.2013
- Provided administrative support to unit supervisor and staff with the general public. Worked effectively with the ability of handling multiple assignments in a dynamic environment.
- Provided program and agency information and/or made referrals to other community resources. Greeted visitors and responded to general questions and directed callers to proper location.
- Answered and screened telephone inquiries; took and routed messages and records intake information for referral to caseworkers.
- Performed data entry into IMPACT, Tiers, Medtox and other electronic programs and system, Microsoft Works or Windows environment.
- Maintained out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
- Prepared and maintained statistical reports, leave and personnel records, case control systems, case records and related files for the unit.
- Functioned as the unit timekeeper and processed purchase orders as directed. Typed correspondence, forms narratives, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
- Performed other duties as assigned and required to maintained unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries and records intake information for referral to caseworkers.
Human Resource Specialist (42A)
U.S. Army National Guard, Fort Hood, TX, Austin and Killeen, TX
- Processed administrative transitions for up to 1200 personnel assigned in Warrior Transition (wounded soldier) program, and for Service Members.
- Handled office administration and in and out- processed personnel.
- Tracked assigned personnel utilizing automated human resource information (EMILPO), Medpros databases.
- Processed a wide variety of employment-related, benefit, and financial transactions, travel vouchers, maintained and updated record, maintained (medical) case manager files, and prepared correspondence and memorandums.
- Prepared enlistment extensions for National Guardsmen.
- Utilized Oracle to prepare and published orders.
- Worked as an Assistant Recruiter and Administrative Support Technician to provide duties of recruiting applicants with providing information for prospective recruits of military programs and addressed quality of life issues, and as required transported recruit candidates to Dallas or San Antonio Military Entrance Processing for exams, physicals, and enlistment processing.
- Assisted pre-enlistment aptitude examination proctor with weekly on-site testing.
- Discharge: July 8th, 2011
Human Resources Assistant (MILITARY/OA) (FT 40 HRS)
US Army Department of Defense Fort Hood, TX
01.2010 - 03.2013
- Served as a Human Resources Assistant in the Installation Adjutant General (IAG), Soldier Readiness Personnel Processing Center which consisted of preparing Service Group Life Insurance SGLV and Record of Emergency Data DD Form 93.
- Conducted mobilization and demobilization processing for soldiers which consisted of preparing Form DD 214, DD 220, and release from Active Duty (REFRAD) Orders.
- Utilized Tactical Personnel Systems (TPS) to build a personnel manifest used by the Air Mobility Command and other Installation Agencies designed for deployment and redeployment of personnel, data tracking, and reporting.
- Conducted Soldier Readiness Check processing for over 50,000 Soldiers at Fort Hood of the 3rd ACR, 1st Cavalry division, 13th Sustainment Command (Expeditionary), various Brigades and numerous tenant units at Fort Hood.
- Performed various SRP operations by using E-MILPO, ISM, Form Flow, DARTS, and other database formats use to processed Soldiers through the Installation SRP Center at various locations throughout Fort Hood.
Education
Bachelor of Social Work - Mental Health Services
Walden University
Minneapolis, MN07-2026
Associates of Applied Science - Social Work Specialization Graduate
Central Texas College
Skills
- Effective Communication
- Adaptability
- Collaboration
- Life-long Learner
- Payroll & HR Database Management
- Microsoft Suite Expertise
- VA Timekeeper
- Types 45 Words-per-minute
- Benefits administration
- Policy interpretation
SECURITY CLEARANCE:
- Clearance Level: Secret IT
- Level Designation: Level II
- Date of Investigation: 2015-01-06
- Type of Investigation: ANACI
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Specialist- Work-Life Benefits (GS12/01) (FT 40 HRS)
DEPARTMENT OF VETERANS AFFAIRS/ DEPARTMENT OF LABOR
12.2020 - Current
Wage and Hour Technician -Bilingual (GS07) (FT 40 HRS)
Department of Labor Wage and Hour Division
03.2020 - 12.2020
Civilian Pay Technician (GS0544-06) (FT 40 HRS)
Veterans Affairs, Veterans Health Administration
08.2019 - 02.2020
Program Support Assistant (OA) (GS-0303-06) (FT40 HRS)
Health Care for Homeless Veterans (HCHV) Social Work Service Central Texas Veterans Affairs
12.2017 - 08.2019
Secretary (OA) (GS-0318-06) (FT 40 HRS)
Department of Defense - Tripler Army Medical Center, Chief Patient Administration Division
06.2016 - 12.2017
Secretary (PA) GS-0318-06 (FT 40 HRS)
Department of Defense Tripler Army Medical Center, Pediatrics Service
05.2016 - 06.2016
Secretary (OA) (GS-0318-06) (FT 40 HRS)
Department of Defense, Defense Commissary Agency
10.2014 - 05.2016
Investigation Unit- Administrative Assistant (Bilingual) (FT 40 HRS)
Texas Department of Family Protective Services (Child Protective Services)
06.2013 - 12.2013
Human Resources Assistant (MILITARY/OA) (FT 40 HRS)
US Army Department of Defense Fort Hood, TX
01.2010 - 03.2013
Human Resource Specialist (42A)
U.S. Army National Guard, Fort Hood, TX, Austin and Killeen, TX
Associates of Applied Science - Social Work Specialization Graduate
Central Texas College
Bachelor of Social Work - Mental Health Services
Walden University
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