Guadalupe Silva
Patterson,CA
Summary
Relationship Banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
4
4
years of professional experience
Work History
Retail Relationship Banker
BMO Harris Bank
Newman, CA
12.2025 - Current
- Built lasting relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted in-depth financial assessments to recommend tailored banking solutions.
- Educated clients on banking products, leading to informed decision-making and increased usage.
- Streamlined account opening processes, reducing wait times and improving client onboarding experience.
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
Associate Banker
BMO Harris Bank
Turlock, CA
08.2022 - 12.2025
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Bachelor of Science - Marketing
California State University, Stanislaus
Turlock, CA05-2023
Skills
- Financial planning
- Sales proficiency
- Analytical thinking
- Employee training assistance
- Customer service
- Data entry
- Notarial acts
Accomplishments
Fiscal Year 2024 Top Performer
Languages
Spanish
Full Professional
Timeline
Retail Relationship Banker
BMO Harris Bank
12.2025 - Current
Associate Banker
BMO Harris Bank
08.2022 - 12.2025
Bachelor of Science - Marketing
California State University, Stanislaus