Luradean Hill
HORN LAKE
Summary
Dynamic Store Manager with a proven track record at Family Dollar, excelling in training and mentoring staff to enhance customer service. Skilled in inventory control and decision-making, I implemented cost-control measures that significantly improved profitability while fostering a motivated team environment. Committed to driving sales through innovative merchandising strategies.
Overview
2027
2027
years of professional experience
Work History
Supervisor
Associated Wholesale Grocers Inc.
Hernando
10.2024 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Coordinated team schedules to optimize workflow and resource allocation.
- Implemented process improvements to enhance productivity and reduce waste.
- Facilitated training sessions for new staff on operational procedures and best practices.
- Evaluated team performance, providing constructive feedback for development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Store Manager
Family Dollar
Oklahoma City, OK
08.2013 - 09.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Managed inventory levels, implementing strategies to reduce shrinkage and improve stock accuracy.
- Developed promotional displays and merchandising strategies to drive sales and enhance store presentation.
- Implemented cost-control measures that improved overall profitability of the store location.
- Established strong community relations through outreach programs and local partnerships.
- Led team meetings focused on performance improvement and employee engagement initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Rent A Center Warehouse & Retail Store
Horn Lake, MS
2001 - 07.2013
- Analyzed sales data to identify trends, optimizing product placement for increased revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
No Degree - Medical Technology
Northwest Mississippi Community College
Senatobia, MSHigh School Diploma -
West Tallahatchie High School
Webb, MS05.1996
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Decision-making
- Inventory control
Timeline
Supervisor
Associated Wholesale Grocers Inc.
10.2024 - Current
Store Manager
Family Dollar
08.2013 - 09.2024
Store Manager
Rent A Center Warehouse & Retail Store
2001 - 07.2013
No Degree - Medical Technology
Northwest Mississippi Community College
High School Diploma -
West Tallahatchie High School