Lusbi Diaz
Vallejo
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Experience Associate
In Shape Gym
06.2025 - Current
- Assisted members with inquiries and provided information on gym services and programs.
- Supported onboarding process for new members, ensuring a smooth transition into the gym environment.
- Handled membership renewals and updates, maintaining accurate member records in system.
- Collaborated with team to implement member feedback initiatives, enhancing overall satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Server
Olive Garden
09.2022 - Current
- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Managed order accuracy through effective communication with kitchen staff and guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Enhanced guest satisfaction by maintaining cleanliness and organization of dining area.
- Implemented upselling techniques that contributed to increased sales and enhanced guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Vallejo High School
Vallejo, CASkills
- Exceptional communication
- Effective decision making
- Strong work ethic
- Exceptional customer service
- Cash handling
- Teamwork
- Multitasking
- Stress tolerance
- Memory retention
- Safe food handling
- Point of sale operation
- Wine service
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Experience Associate
In Shape Gym
06.2025 - Current
Server
Olive Garden
09.2022 - Current
High School Diploma -
Vallejo High School