Lusbin N. Roblero Barrios
Summary
Dedicated professional with strong skills in guest relations, complaint resolution, and training. Committed to enhancing customer satisfaction and ensuring quality control in high-pressure environments. Detail-oriented assembly technician with expertise in quality assurance and technical assembly. Known for effective training methods and dedication to maintaining compliance with safety regulations, ready to contribute to operational excellence.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
SOURCE Global PBC
Scottsdale
08.2021 - Current
- Assisted customers with product inquiries and service issues daily.
- Managed customer accounts and updated information accurately.
- Collaborated with teams to resolve complex customer concerns efficiently.
- Handled incoming calls, emails, and chat support promptly.
- Trained new staff on customer service protocols and tools.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered incoming customer inquiries regarding product and service information.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Scheduled and confirmed appointments.
- Processed customer orders efficiently using order management software.
- Communicated with vendors to resolve order discrepancies promptly.
- Assisted in training new staff on order entry procedures and systems.
- Monitored order status and provided updates to customers as needed.
- Collaborated with sales teams to ensure timely order processing.
- Handled customer inquiries regarding product availability and shipping details.
- Coordinated with internal departments such as sales and logistics for order fulfillment activities.
- Analyzed customer requirements to ensure accurate processing of special requests or modifications on existing orders.
- Interacted with customers via phone, email, or chat to answer questions about their orders.
- Responded promptly to customers' queries regarding order status changes or updates.
Guest Services Staff Member
S.A.F.E. Management
Glendale
03.2022 - Current
- Assisted guests with inquiries and provided information about event schedules.
- Resolved guest complaints promptly and professionally to enhance satisfaction.
- Ensured safety protocols were followed during high-traffic events for guest security.
- Provided training and guidance to new staff on customer service best practices.
- Assisted guests with any inquiries or requests in a timely manner.
- Resolved customer disputes efficiently while maintaining positive relationships with customers.
- Greeted and welcomed guests upon arrival at the facility.
Assembly Technician
SOURCE Global PBC
Scottsdale
10.2017 - Current
- Inspected components for quality assurance and adherence to specifications.
- Collaborated with team members to ensure timely project completion.
- Maintained a clean and organized work environment for safety compliance.
- Trained new technicians on assembly techniques and company standards.
- Documented assembly procedures for process improvement and training purposes.
- Operated various hand tools and power tools to assemble components.
- Followed established quality control procedures throughout the entire assembly process.
- Utilized a variety of fasteners including screws, bolts, rivets, clamps for proper installation of components.
- Conducted visual inspections and checked for product defects.
- Referenced blueprints, specifications and work orders to assemble and install products to quality requirements.
- Repaired or replaced defective parts during the assembly process.
- Kept eye on material levels, counted supplies and restocked components to maintain production.
- Installed wiring harnesses and attached connectors to complete electrical assemblies.
- Assembled and tested mechanical components, such as motors, pumps, valves, and other equipment, according to manufacturer's specifications.
- Tested electrical systems by connecting them to power sources and testing continuity.
Production Assembler
Millers Cats Co.
Phoenix
04.2013 - 05.2017
- Coordinated with team members to ensure timely delivery of materials and supplies.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Intellischool High School
Phoenix, AZ06-2017
Skills
- Customer service
- Complaint resolution
- Event coordination
- Guest relations
- Training and mentoring
- Customer relationship management
- Quality control
- Technical assembly
- HubSpot
- Acumatica
- Grafana
- Zuper
- Ring Central
Languages
English
Professional
Spanish
Professional
Timeline
Guest Services Staff Member
S.A.F.E. Management
03.2022 - Current
Customer Service Specialist
SOURCE Global PBC
08.2021 - Current
Assembly Technician
SOURCE Global PBC
10.2017 - Current
Production Assembler
Millers Cats Co.
04.2013 - 05.2017
High School Diploma -
Intellischool High School