Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Work Availability
Timeline
Generic

Lusi Talili

Customer Service/Foreclosure Specialist
Lehi,Utah

Summary

Accomplished Foreclosure Specialist II and Team Leader with a proven track record at Select Portfolio Servicing, Inc., and Discover Financial Services, DFS. Expert in document verification and team development, I've significantly reduced foreclosure timelines and enhanced team productivity. Known for exceptional loan processing and fostering collaborative environments, consistently exceeding performance targets. Focused Foreclosure Specialist offering 12 years of offering restructured loan options to eligible candidates and fostering seamless completion of foreclosure transactions to meet corporate guidelines. Well-versed in data collection and litigation document review. Analytical Foreclosure Specialist with solid foundation in loan document review and discrepancy correction. Organized and focused with enthusiasm for fostering client satisfaction and corporate growth.

Overview

26
26
years of professional experience

Work History

Foreclosure Specialist II

Select Portfolio Servicing, Inc.
07.2012 - Current
  • Performed proper calculations and prepared payoff figures.
  • Restructured loans to provide options for eligible candidates following foreclosure.
  • Troubleshot and resolved any issues that arose during the foreclosure process, minimizing potential delays.
  • Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
  • Reduced foreclosure timelines by efficiently managing case files and ensuring timely completion of necessary tasks.
  • Assisted in training new team members on company policies, procedures, and systems related to foreclosures.
  • Contributed to departmental goals by consistently meeting or exceeding performance targets for case closures and client satisfaction ratings.

Team Leader

Discover Financial Services, DFS
01.1999 - 05.2012
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Assisted in recruitment to build team of top performers.

Education

High School Diploma -

Nanakuli High And Intermediate
Nanakuli, Hawaii
06.1979

Skills

Document Verification

Document Preparation

Data Collection

Data Validation

Loan Processing

Languages

Samoan
Full Professional

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Personal development programsWork from home optionFlexible work hoursCompany CultureTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingWork-life balanceHealthcare benefitsPaid time off

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Foreclosure Specialist II

Select Portfolio Servicing, Inc.
07.2012 - Current

Team Leader

Discover Financial Services, DFS
01.1999 - 05.2012

High School Diploma -

Nanakuli High And Intermediate

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Lusi TaliliCustomer Service/Foreclosure Specialist