LUSINDA GARCIA
Phoenix,AZ
Summary
Coordinated Operations Manager with more than 15 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
17
17
years of professional experience
Work History
Executive Housekeeping Manager
Springhill Suites Marriott Tempe
Tempe, United States
10.2021 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
Operations Manager
Staybridge Suites Hotel
Newark , CA
03.2019 - 04.2020
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained payroll information by calculating, collecting and entering data.
- Strategically managed resources, milestones and budgets, saving $1000.00 in expenses per month.
- Managed 20 team members across 4 departments, resulting in thousands of dollars in increase annual revenue.
Assistant Housekeeping Manager
DoubleTree By Hilton
Newark , CA
10.2017 - 03.2019
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
- Worked with 15-person housekeeping staff to maintain clean, organized facility
Front Office Supervisor
Courtyard By Marriott
San Jose, CA
01.2015 - 10.2016
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Interpreted management directives to define and document administrative staff processes.
- Coached employees through day-to-day work and complex problems.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Front Office/Supervisor
RESIDENCE INN BY MARRIOTT
01.2008 - 01.2016
- Set overall vision and provided team leadership
- Cash transactions for customers, spreadsheets or software applications for daily, weekly and monthly financial records, and various other accounting tasks.
- Hiring, scheduling, and training employees and floor staff.
- Job performance evaluations and work-related feedback.
- Confirming reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs.
- Managing nightly audits and balancing daily accounts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Eliminated downtime and maximized revenue by providing top project quality control.
- On boarded new new employees by entering into Fosse and setting up in time clock.
- Set overall vision and provided team leadership
Education
Diploma -
OICW Adult High School, Completing
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Evergreen Collage Medical Assistant
Skills
- Guest accommodations
- Vendor interaction
- Guest experiences
- Strategic planning and analysis
- Outstanding communication skills
- Talented leader
- Quality assurance
- Brand Management
- Cash Handling
- Travel coordination
- Staff supervision
- Conflict resolution
Languages
Spanish
Timeline
Executive Housekeeping Manager
Springhill Suites Marriott Tempe
10.2021 - Current
Operations Manager
Staybridge Suites Hotel
03.2019 - 04.2020
Assistant Housekeeping Manager
DoubleTree By Hilton
10.2017 - 03.2019
Front Office Supervisor
Courtyard By Marriott
01.2015 - 10.2016
Front Office/Supervisor
RESIDENCE INN BY MARRIOTT
01.2008 - 01.2016
Diploma -
OICW Adult High School, Completing
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Evergreen Collage Medical Assistant
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