Lusine Hovhannisyan
Glendale,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Manager of Business Development and Sales
SAS Group
Yerevan, Armenia
04.2013 - 06.2015
- Managed sales team to exceed quarterly targets through effective coaching and strategic planning.
- Developed training programs for new hires to enhance product knowledge and sales techniques.
- Collaborated with marketing to align promotional strategies with sales objectives, driving customer engagement.
- Fostered strong relationships with key clients, enhancing customer satisfaction and loyalty.
- Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
- Developed and maintained key client relationships, ensuring long-term business partnerships and repeat customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
Cashier Supervisor
SAS Group
Yerevan, Armenia
02.2011 - 05.2013
- Supervised daily cash register operations ensuring accuracy in transactions and effective customer service.
- Trained and mentored new cashiers on company policies and customer interaction best practices.
- Implemented efficient cash handling procedures, reducing discrepancies during audits.
- Assisted in scheduling shifts, optimizing staff coverage during peak hours to enhance service delivery.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering loyalty.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
Sales Associate
SAS Group
Yerevan, Armenia
12.2010 - 01.2011
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to meet daily sales targets.
- Participated in training sessions to improve sales techniques and product knowledge.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Master of Arts - Social Pedagogy And Psychology
Khachatur Abovian Armenian State Pedagogical University
Yerevan, ArmeniaBachelor of Arts - Sociology: Social Welfare
Los Angeles Valley College
Van Nuys, CA02.2027
Skills
- Strong communication and customer service skills with experience working directly with clients and understanding their needs
- Excellent organizational skills with the ability to manage multiple tasks efficiently in fast-paced environments
- Strong interpersonal skills with patience and professionalism when working with diverse individuals, including language barriers
- Problem-solving skills with the ability to handle situations calmly and find effective solutions
- Ability to build trust and maintain positive relationships with clients and customers
- Leadership skills with the ability to guide, support, and motivate others toward team goals
- Strong time management skills with the ability to prioritize tasks and meet deadlines
- Teamwork and collaboration skills with a focus on contributing to overall team success
- Goal-oriented mindset with motivation to achieve results in a sales-driven environment
- Adaptability and reliability in handling changing situations and workplace demands
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Manager of Business Development and Sales
SAS Group
04.2013 - 06.2015
Cashier Supervisor
SAS Group
02.2011 - 05.2013
Sales Associate
SAS Group
12.2010 - 01.2011
Master of Arts - Social Pedagogy And Psychology
Khachatur Abovian Armenian State Pedagogical University
Bachelor of Arts - Sociology: Social Welfare
Los Angeles Valley College