Operations and Administrative Professional with 6+ years of leadership experience in airport operations, security management, and administrative support. Expertise in SIDA badge coordination, regulatory compliance, and team supervision in high-security, fast-paced environments. Proven track record of improving operational efficiency, ensuring compliance, and maintaining high safety standards.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Worldwide Flight Services
San Antonio
05.2024 - 01.2026
Coordinate and schedule SIDA badge appointments in compliance with airport security regulations
• Assist employees with badge application processes, renewals, and required documentation
Maintain accurate records for airport personnel and security clearance tracking
Support daily airport operations by managing communications between departments and staff
Handle high-volume calls, emails, and administrative requests in a fast-paced airport environment
Assist with onboarding of new hires, including badging and airport access procedures
Ensure compliance with TSA and airport authority requirements
Operations Manager
Allied Universal Security Services
San Antonio
10.2018 - 05.2024
Managed security operations with a strong focus on airport security protocols and compliance
Supervised and trained security personnel, ensuring adherence to federal, state, and airport regulations
Oversaw daily operations including post assignments, incident response, and reporting
Coordinated with airport authorities, law enforcement, and TSA to maintain secure environments
Conducted site inspections and security audits to ensure operational readiness
Developed and enforced security procedures to improve safety and efficiency
Responded to security incidents and ensured proper documentation and resolution
Managed scheduling, payroll support, and performance evaluations for security staff
Trained officers on SIDA access control, badge compliance, and restricted area protocols
Human Resources Assistant
Amazon
San Antonio
04.2015 - 02.2017
• Maintained employee records and ensured accuracy of confidential HR documentation
Assisted with onboarding, orientation, and new hire processing
Scheduled interviews, meetings, and employee relations discussions
Supported payroll processes and timekeeping systems utilizing Dayforce software
Coordinated internal communications between management and staff