Rendi Welch
Union,NJ
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
7
7
years of professional experience
Work History
Staff Assistant Inflight Coordination
American Airlines
Philadelphia, PA
06.2024 - Current
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with flight attendants through excellent communication skills.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Served as a liaison between flight attendants and crew managers, facilitating effective collaboration on projects and initiatives.
Departure Coordinator
Alaska Airlines
Newark, NJ
01.2022 - 06.2024
- First point of contact for operation, which includes pilots upon landing, ATC, fueling, catering, etc.
- Enter data, generate reports, and produce tracking documents.
- Coach employees through day-to-day work and complex problems.
- Gather and organize materials to support operations.
- Set priorities and problem-solve workflow issues to maintain rapport with inflight and managers.
- Track records, file documents and maintain communication between pilots, ramp agents, and customer service agents.
Management Trainee
Hertz Car Rental
Hoboken, NJ
02.2021 - 01.2022
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Passenger Service Agent
Worldwide Flight Services
Newark, NJ
06.2019 - 03.2020
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
Sales Associate
Verizon Wireless
Livingston, NJ
02.2019 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
Team Lead
Levis Strauss & Co
Elizabeth, NJ
02.2018 - 02.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Communications -
Fairleigh Dickinson University
Teaneck, NJ06.2019
Journalism -
Essex County College
Newark, NJ05.2017
Skills
- Safety and emergency management
- Presenting Ideas and Plans
- Coordinating with Supervisors
- Work Planning and Prioritization
- Problem Resolution
- Staff Training
- Airport Operations
- Proficient in Microsoft office (Word,Excel,Outlook,Teams)
- Reliable, Analytical, and Self motivated
- Customer Service
- Leadership and team management
- Aviation industry knowledge
Timeline
Staff Assistant Inflight Coordination
American Airlines
06.2024 - Current
Departure Coordinator
Alaska Airlines
01.2022 - 06.2024
Management Trainee
Hertz Car Rental
02.2021 - 01.2022
Passenger Service Agent
Worldwide Flight Services
06.2019 - 03.2020
Sales Associate
Verizon Wireless
02.2019 - 06.2019
Team Lead
Levis Strauss & Co
02.2018 - 02.2019
Communications -
Fairleigh Dickinson University
Journalism -
Essex County College