Jeanette Fish
Binghamton,NY
Summary
Detail-oriented operations and administrative professional with 21 years in airport operations and customer service. Ensures compliance, manages confidential records, and addresses operational challenges through effective communication. Streamlines payroll and onboarding processes while delivering high-volume clerical support. Recognized for strong decision-making abilities and a commitment to exceptional service in diverse environments. Energetic and reputable individual possessing strong work ethics, professional demeanor and superb initiative.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Administrative Assistant
Piedmont Airlines
Wilkes-Barre, Pennsylvania
01.2021 - Current
- Coordinated onboarding paperwork and background check documentation to facilitate smooth integration of new hires
- Processed bi-weekly payroll for employees, ensuring accurate and timely compensation
- Drafted reports, memos, and internal communications
- Maintained confidential records and personnel files to ensure compliance and data integrity
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Supported Piedmont Airlines managers with calendar coordination and meeting scheduling.
Supervisor ATW BTW
Piedmont Airlines
Wilkes-Barre, Pennsylvania
04.2005 - 01.2021
- Supported ramp and customer service crews at Piedmont Airlines to keep airport operations moving smoothly.
- Built work schedules and assigned shift duties for station staff.
- Reviewed station procedures and helped improve operational consistency at Piedmont Airlines.
- Created positive team culture that improved staff morale.
- Led daily briefing meetings to support clear communication and team coordination.
- Provided passenger service support during boarding delays and irregular operations.
- Trained new employees on procedures, equipment use, and service standards.
- Communicated with dispatch, station staff, and airline partners on operational updates.
- Resolved customer concerns and employee issues with professional airport support.
- Monitored safety procedures to meet FAA and company standards.
Education
Associate of Arts - Business, Human Services
SUNY Broome Community College
Binghamton, NY05-2004
Business Management
Ridley Lowel Business School
Binghamton, NY08-1989
Skills
- Employee onboarding
- FAA compliance
- Airport operations
- Ground handling operations
- Team coordination
- Team leadership
- Effective communication
- Customer service
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Training and mentoring
- Department organization
Certification
- GSC , CRO
Timeline
Administrative Assistant
Piedmont Airlines
01.2021 - Current
Supervisor ATW BTW
Piedmont Airlines
04.2005 - 01.2021
Associate of Arts - Business, Human Services
SUNY Broome Community College
Business Management
Ridley Lowel Business School